User Researcher Job New York New York USA,IT/Tech

Position: User Researcher, Growth
Location: New York

About Us

Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.

In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.

About

The Role

We’re seeking an experienced User Researcher to shape growth-related product decisions by delivering insights that fuel AI experiences. This role blends traditional growth research, such as adoption and monetization, with fast-evolving AI features like Notion Agent and Chat that permeate experiences like onboarding and Workspace creation. It requires a unique mix of user research expertise, strategic foresight, and technical fluency in AI and AI product development.

What You'll Achieve

Design and execute studies that evaluate how people experience Notion with AI in the loop,, including how users discover, trust, and get value from AI, and identify barriers to adoption and willingness to pay.
Run mixed-methods research (qual + quant), including interviews, concept testing, prototype/usability testing, diary studies, surveys — leveraging AI tooling to scale your research process and work.
Deliver actionable insights that enable us to deeply understand our customers, identify business opportunities, and drive decision-making — leveraging AI to scale your reporting, sharing, and overall impact.

Skills You'll Need To Bring

AI fluency:
You’re curious and hands-on with AI products — and can reason about how AI behavior shapes product experience.
Systems thinking - You can understand complex user journeys and growth engines (including the parts users don't see), and identify where experiences breakdown across the system.
Business mindedness:
You connect research to business outcomes and can articulate why an insight matters for strategy, growth, and/or revenue.
Data fluency:
You know how to understand and leverage experimentation, and how to use behavioral data to sharpen research questions and interpret results.
Pragmatism:
You have experience prioritizing and doing research in fast-moving 0→1 environments, and are comfortable navigating ambiguity and taking initiative.
Communication:
You evolve how your share research according to the audiences and like getting creative in how you share your insights (ex: videos, podcasts, workshops, etc.)
Experience:

3+ years doing UX research in industry

Nice To Haves

Experience researching AI-enabled products (especially agentic/workflow automation), growth journeys, and B2B products
Expertise conducting research with AI research tools (Outset, Listen Labs, Dovetail, etc.)
Masters or PhD Degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar.
Experience communicating research to executive stakeholders.
You’re familiar with the work of computing heroes like Douglas Engelbart, Alan Kay, Bret Victor, etc. — and understand why we're big fans.

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to…