Senior Systems Administrator

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue-producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting for one (1) IT Infrastructure Engineer, to function as Senior Systems Administrator, who will:

• Supervise Server Administrators, distribute work assignments, and ensure tasks are completed.
• Instruct/demonstrate staff members and users the proper, efficient usage and/or installation of highly complex network operating systems or related program product software; design, develop, implement, and maintain scalable, secure, and highly available AWS & Microsoft Azure cloud solutions supporting agency applications.
• Implement and enforce cloud security best practices, including identity management, encryption, and compliance controls and oversee all aspects of Web Servers and related enterprise software throughout their lifecycle.
• Supervise and provide technical leadership to staff responsible for enterprise Windows infrastructure while directing efforts to evaluate, test, and implement new technologies, and ensuring effective server administration, software deployment, system reliability, and data integrity.
• Collaborate with development teams to analyze application behavior, troubleshoot usability and performance issues, review deployment configurations, and recommend infrastructure-level improvements to enhance user experience and system reliability and oversee deployment and operational support of all web servers in the environment to include application configuration, certificate management, and web services configuration and maintenance.
• Ensure the web servers, hardware and software are operating accurately; troubleshoot all issues with the developers, various infrastructure teams and vendors.
• Implement security hardening measures, monitor vulnerabilities, and maintain web servers and application security to ensure ongoing protection and compliance.
• Serve as backup to the Manager by supervising technical staff, coordinating with City and State agencies including the New York City Department of Information Technology & Telecommunications (OTI) and the New York State Department of Social Services (NYSDSS), leading the evaluation, testing, and implementation of emerging infrastructure technologies, and providing hands‑on administration and oversight of enterprise Windows Server environments, software deployment, systems operations, and data integrity, backup, and disaster recovery.

Hours/Shift: 9:00am-5:00pm

IT INFRASTRUCTURE ENGINEER - 95714

• A bachelor's degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full‑time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering.
• A bachelor's degree from an accredited college and eight years of satisfactory full‑time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering.
• Education and/or experience which is equivalent to the above.

• Experienced…