Manager,Product Development Job New York New York USA,IT/Tech

Location: New York

This position is eligible for telewor king . New hires are eligible to apply 30 days after their effective hire date.

Opening

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

The MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. These services are provided on a 24/7/365 basis to support the MTA organization and its ridership.

About Us

The MTA transportation network has a very large system and infrastructure for financial, business, automated train, transportation, power, and physical security. The MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. These services are provided on a 24/7/365 basis to support the MTA organization and its ridership.

MTA IT’s Product Development group is empowered, multi-functional teams focused on the end-to-end management of development products from strategy to delivery. Using innovative processes and tools, the teams are responsible for developing and maintaining highly effective, secure, and innovative transportation, operational, and back-end information systems to support MTA goals and priorities.

Summary of Job

This role is responsible for developing and maintaining product life cycles from inception/innovation through design, build, and ultimately the ongoing run stage before an eventual product retirement. This role must possess knowledge in a core IT discipline and a broad understanding of related domains.

The role is also responsible for managing cross-functional teams assigned to design, build, and maintain one or more product lines. Various products, including, but not limited to:

Corp Finance/ Capital Planning & Budget
Workforce Products (Payroll, Pension, Timekeeping, Recruitment)
Employee Experience
Platforms/Back-End Operations/DBA
Bus & Paratransit
Scheduling Crew Pick
B&T Products
Customer Experience
Revenue Fare Collections

Responsibilities

Oversees rigorous quality assurance processes to deliver reliability, performance, and safety objectives

Oversees staff workload and quality of work, addressing performance issues when needed.

Possesses knowledge in a core IT discipline and a broad understanding of related domains.

Implements the product vision and strategy into the product development team’s work.

Identifies potential risks to the product and develops mitigation strategies. Escalates risks to leadership as needed.

Manages product initiatives to be completed on time and within budget.

Manages through change, including the ability to adapt to shifting priorities and market conditions.

Translates strategies and policies into operational plans, ensuring alignment with company objectives.

Delivers monthly or quarterly results, with performance subject to regular review against targets.

Collaborates with IT and business leaders to create and manage product roadmaps aligned with digital strategies.

Ensures team compliance with governance processes and adherence to technology architectures and methodologies.

Develops, manages, and monitors system support processes to maintain product quality and sustainability.

Understands customer needs, market trends, and the competitive landscape to inform product strategy and feature prioritization.

Manages day-to-day operations and motivates team(s) to achieve results; may be responsible for a budget. Manages team priorities and resource demand/supply; recommends timelines and resources needed to achieve goals and objectives.

Supervises a professional team of IT staff in its…

Manager, Product Development