Solutions Architect

Solutions Architect

Rippling – New York, New York, United States – Information Technology

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.

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Rippling is looking for a Post‑Sales Solution Architect to support our largest and most strategic customers after they’ve purchased the platform.

In this role, you will serve as the technical owner of the customer relationship post‑sale, ensuring customers successfully implement by scaling, and evolving their use of Rippling over time. You will work closely with customer stakeholders and internal teams to design system architectures, guide integrations, and ensure customers realize long‑term value from the platform.

A key part of this role is continuously reinforcing Rippling as the platform of choice—engaging new and existing stakeholders, aligning the platform to evolving business needs, and identifying opportunities to expand Rippling’s footprint within each customer.

This is a highly cross‑functional role that sits at the intersection of customer success, product, and engineering, and is critical to driving retention, adoption, and expansion within enterprise accounts.

Own Technical Strategy for Enterprise Customers

• Serve as a trusted technical advisor to customer stakeholders across IT, HR, Finance, and Engineering
• Guide customers on system architecture, integrations, data flows, and platform best practices
• Help customers plan for scale and future‑state use cases

Drive Implementation Quality & Platform Adoption

• Ensure alignment between what was sold and what is implemented
• Support complex deployments and configuration decisions
• Identify opportunities to expand usage across workflows, integrations, and custom solutions

Lead Technical Engagements

• Run architecture reviews, workshops, and solution sessions
• Diagnose gaps in customer implementations and recommend improvements
• Translate business requirements into clear, scalable technical solutions

Evangelize Rippling as the System of Record

• Continuously position Rippling as the central platform for managing and automating business processes
• Engage new and evolving stakeholders (e.g., IT, Finance, Engineering leaders) as customer priorities shift
• Reframe Rippling’s value from point solutions to a broader platform strategy
• Partner with Account Managers to identify and support expansion opportunities through technical validation and solutioning

Partner Cross‑Functionally

• Work closely with Account Management, Implementation, Product, and Engineering teams
• Provide actionable product feedback based on customer needs
• Support escalations by identifying root causes and driving resolution

Drive Long‑Term Customer Outcomes

• Proactively identify risks and opportunities within accounts
  
  Help customers optimize their systems and improve operational efficiency
  
  Contribute to retention, expansion, and overall customer success Qualifications

  Required

  • 5+ years of experience in Solutions Architecture, Sales Engineering, Technical Consulting, or similar roles
  • Experience working with enterprise SaaS customers, preferably in a post‑sales capacity
  • Strong understanding of APIs, integrations, and system design
  • Ability to translate business requirements into technical solutions
  • Experience influencing stakeholders across technical and business functions

  Preferred

  • Experience with HRIS, ERP, or similar…