Senior Director, Enterprise

Senior Director, Enterprise Applications

New York, New York, United States

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast‑paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

As Axon’s Senior Director, Business Technology (IT CRM), you'll lead one of the most important technology platforms in the company. Salesforce is the backbone of how Axon sells, quotes, bills, and serves customers — spanning Sales Cloud, CPQ, Billing, Experience Cloud, Service Cloud, Agentforce, and deep integrations across our business technology ecosystem.

You’ll help guide Axon’s end‑to‑end Quote‑to‑Cash transformation — modernizing how the business moves from opportunity to quote to order to revenue, and unlocking the velocity and accuracy the next phase of Axon’s growth depends on. You'll also set the strategy for how AI is integrated into the platform to make sellers, agents, and operations teams dramatically more productive.

This is a senior leadership role for someone who has scaled Salesforce platforms in high‑growth B2B environments. You'll set the multi-year platform strategy, build and lead a team of architects, developers, and admins, and partner directly with executive stakeholders across Sales, Rev Ops, Finance, Customer Success, and IT. You'll be accountable for the platform's technical excellence, delivery rigor, and business outcomes — and for building the team and operating model to sustain both as Axon continues to grow.

Location: Hybrid from one of our US offices (Boston, Scottsdale AZ, NYC, San Francisco)

In Office Expectations: 4 days per week (Tuesday-Friday)

• Own the multi-year strategy and roadmap for Axon’s Salesforce platform across Sales Cloud, CPQ / Revenue Cloud, Billing, Experience Cloud, and connected enterprise systems
• Lead Axon’s Quote‑to‑Cash transformation — modernizing the end‑to‑end flow from opportunity to quote to order to revenue, and driving measurable improvement in velocity and accuracy
• Set the strategy for AI on the Salesforce platform — Agentforce, Einstein, and embedded LLM‑powered workflows and custom applications that make sellers, agents, and operations teams meaningfully more productive
• Establish and enforce architectural standards, governance, security posture, and Dev Ops maturity across the Salesforce footprint
• Lead and grow a team of managers and individual contributors — architects, developers, admins, and business analysts — including hiring, coaching, performance management, and org design
• Partner with executive stakeholders across GTM, Finance, and Operations to translate business priorities into a roadmap to drive measurable outcomes
• Manage the platform budget, vendor relationships, SI partnerships, and license strategy — including RFP/RFI processes, contract negotiation, and total cost of ownership
• Own the relationship with Salesforce as a vendor — influencing product roadmaps, navigating contract cycles, and managing escalations
• Define the metrics and dashboards that track platform health, delivery performance, and business outcomes
• Represent Salesforce in executive forums, steering committees, and cross‑functional planning cycles
• Build a culture of technical excellence, ownership, and customer obsession within the team

• 12+ years in enterprise technology, with 5+ years leading Salesforce platform teams at the Director level or above
• Demonstrated experience scaling Salesforce orgs in high‑growth B2B environments — with CPQ and Billing in production
• Track record of leading Quote‑to‑Cash transformations end to end — opportunity through revenue recognition
• Experience applying AI on the Salesforce platform — Agentforce, Einstein, or comparable LLM‑powered capabilities — to drive real…