Product Specialist, Bureau of IT Infrastructure and Support Services

The New York City Department of Health and Mental Hygiene (DOHMH) is the nation’s leading public health agency, protecting and promoting the health of all New Yorkers. Our 7,000‑plus team members bring an extraordinary array of languages, cultures, and experiences to bear on the work of public health. DOHMH aims to improve health outcomes by centering persistent racial inequities and promoting social justice at the core of its mission.

• Provide Windows server support for both physical and virtual Windows servers at various locations; configure and administer Windows services from version 2012 onward.
• Assist in the deployment of server hardware, software, and applications; provide technical support, troubleshooting, diagnosis, problem resolution, and maintenance.
• Ability to lift up to 35 pounds to move computer equipment; rack and cable servers, remove servers, and prepare for salvage.
• Analyze, support, and administer existing Windows‑based systems and provide troubleshooting strategies; apply OS updates, patches, and configuration changes.
• Manage the Active Directory (AD) and Azure AD infrastructure and collaborate across teams to ensure seamless integration with network, security, messaging, and remote access components.
• Create and manage group memberships and/or group policy objects within Active Directory. Diagnose and resolve end‑user issues regarding server/file sharing, printers, hardware, email, internet, VPN, and network access; serve as a consultant for computer and network problems beyond the knowledge of technical support staff.
• Assist with backup and restoration of files and/or servers. Maintain physical and virtual server inventory.
• Ensure all hardware is under warranty and maintain warranty records; travel to other work sites as required.
• Weekend on‑call support is required.

• Minimum 2 years of hands‑on experience administering enterprise‑level Active Directory multi‑domain environment (Windows Server 2003/2008/2012 & 2016).
• Experience creating and troubleshooting Group Policies in that environment.
• Experience with Active Directory Federated Services (ADFS) and Lightweight Directory Access Protocol (LDAP).
• MCSE or MCSA (2012 or 2016) required.
• Experience with Citrix Xen App is a plus.
• Experience with Terminal Services.
• Experience with Power Shell is a plus.

• Loan Forgiveness:
  As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that reduce your payments or fully forgive debt (see (Use the "Apply for this Job" box below).).
• Benefits:
  City employees are entitled to unmatched benefits such as a premium‑free health insurance plan; additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund; a public sector defined benefit pension plan; a tax‑deferred savings programme; a robust worksite wellness program.
• Work From Home Policy:
  Depending on your position, you may work up to two days during the week from home.
• Job Security:
  Enjoy more job security than the private sector and contribute to making NYC a healthy place to live and work.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based upon any legally protected status or characteristic.