Network Engineer -Japanese bilingual

* Japanese language skills are required.

Location:

New York, NY

Salary: $55K-100K DOE

Work hours:

9am-5pm plus overtime depending on clients' needs

Subject to change depending on experience and skills

• Provide installation, configuration, and ongoing technical support for IT systems, including servers, network, and telephony hardware/software, both remotely and on-site assistance (with business trips if required), as well as the implementation, upgrading, and maintenance of these services and solutions.
• Troubleshoot and resolve complex technical issues across IT systems, servers, networks, and telephony hardware/software, offering 24/7 on-call support (not full shift duty) for critical incidents.
• Maintain and troubleshoot network, server, and IT systems, ensuring they are operational and performing optimally.
• Manage existing customer accounts, addressing all technical issues promptly and ensuring customer satisfaction.
• Analyzes potential client’s needs, market trends, and demands to create tailored services and solutions utilizing available internet-related products, services, and technologies.
• Provide technical consultation, recommendations, and guidance to customers based on market insights, technical expertise, and business requirements.
• Manage both pre-sales and post-sales technical projects, ensuring timely delivery and completion by coordinating with vendors, sub-contractors, and internal teams.
• Plan, coordinate, and execute the sales of new products and services such as network security solutions in collaboration with the Sales and Marketing departments.
• Maintain and support backbone network in the U.S. region, ensuring timely delivery of services and network upgrades through close coordination with the global backbone team.
• Lead and mentor junior engineers and team members throughout project implementation, troubleshooting, and day-to-day operations.
• Maintain detailed records of installations, configurations, troubleshooting solutions, and project progress. Report status, progress, and troubleshooting tasks to project leaders and management on regular basis.
• Conduct product research and market trend analysis. Prepare proposals, quotations, and project documentation as required.
• Scopes customer engagements and fosters deep relationships with each strategic enterprise account to ensure their success in building secure IT infrastructures.

• Bilingual in Japanese and English (business level).
• CCNA certification or equivalent networking knowledge preferred.
• Basic to intermediate knowledge of network technologies, including Firewalls, Palo Alto, Cato Networks, and related security solutions.
• Experience in:
  • Network configuration and maintenance
  • IT system installation and deployment
  • Continuous technical support for IT infrastructure
  • Troubleshooting network, server, and IT system issues