Senior Analyst Inflight Entertainment

Position Summary:

Do you want to help shape the future of Jet Blue's onboard digital experience - the seatback screens, Wi-Fi, and tech that make every flight uniquely Jet Blue? As a Senior Analyst, Inflight Entertainment, you'll join the team driving innovation behind our customer-facing inflight technology, including our award-winning seatback entertainment and high‑speed Fly‑Fi. You'll get hands‑on experience helping to build new features, analyze data, and support product launches that reach millions of travelers every year.

You'll collaborate with creative, tech, and operations teams across Jet Blue and with external partners to bring Jet Blue's product vision to life. This role is perfect for an organized self-starter who's passionate about creating exceptional customer experiences through technology.

• Collaborate on the ongoing development of our next‑generation seatback entertainment product, including personalization, seatback ordering, partnership integrations, content merchandising, and connected features, ultimately ideating new ways to maximize customer engagement.
• Act as the primary owner of both seatback and Fly‑Fi feature roadmaps, including outlining requirements, creating timelines, and overseeing the seamless release of new functionality across inflight touchpoints.
• Assist in the development of inflight entertainment analytics, pulling reporting on top‑performing content and making performance‑based recommendations on future content decisions.
• Communicate new features, functionalities and content initiatives to internal teams, including Brand, Corporate Communications, and Social.
• Research and share emerging technology and entertainment trends to inform future innovations to the Fly‑Fi and entertainment experience across Jet Blue platforms.
• Other duties as assigned.

• Bachelor's Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience.
• Three (3) years of relevant work experience.
• Ability to solve problems and be solution‑oriented in a time‑constrained environment.
• Available for moderate overnight travel (30%).
• Able to work flexible hours and be available for emergency response on short notice.
• Must pass a pre‑employment drug test.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required. This position is not eligible for visa sponsorship.

• Experience in product development, digital experience, or customer engagement.
• Strong interest in technology, aviation, and consumer products.
• Familiarity with UI/UX design tools like Figma is a plus.

The base pay range for this position is between $66,000.00 and $ per year. Base pay is one component of Jet Blue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crew member stock purchase plan, short‑term and long‑term disability coverage, basic life insurance, free space available travel on Jet Blue, and more.