QA & IT Specialist

About Clair

If you can send your friends money in seconds, why does it still take your employer two weeks to send your paycheck?

At Clair, we are on a mission to create financial freedom for America’s workers by giving them a digital banking platform that allows them to get paid as soon as they clock out of work. But we’re not just another digital bank or on‑demand pay provider. We meet Americans at their place of work by embedding our products within the scheduling, workforce management, and payroll apps they already use every day.

Learn more about us at

We’re hiring an IT Support & QA Engineer to be the on‑the‑ground owner of our NYC office’s day‑to‑day technology, and to add firepower to our QA team when IT load is light. This is a hybrid role with IT support as the primary responsibility: when something in the office stops working, whether it’s Wi‑Fi, a TV in the conference room, the Joan room‑booking panels, a teammate’s laptop, or VPN, you’re the first person to make it right.

When the IT queue is quiet, you’ll plug into our QA team to test our next‑generation embedded On‑Demand Pay platform, which serves hundreds of thousands of American consumers.

We expect the split to land around 75% QA / 25% IT based on current office size and ticket volume, but IT always takes priority. That’s why this role is mandatory in‑office, 5 days a week at our NYC HQ. When something breaks in the office, we need someone we trust to be there to fix it.

IT – This will be the priority to focus on when needs arise. We expect this to account for 25% of your day to day, growing over time as Clair continues scaling.

• Serve as the first line of support for all office and employee IT issues, including laptops (Mac and PC), peripherals, VPN, SSO, email, and core SaaS tools
• Own the health of office infrastructure:
  Wi‑Fi, networking, conference room AV (TVs, video conferencing), printers, and the Joan room‑booking system
• Onboard employees: provisioning laptops, accounts, and access; recovering equipment and revoking access when people leave
• Maintain an accurate inventory of hardware, licenses, and office tech assets
• Triage tickets, document recurring issues, and build runbooks so common problems get faster to resolve over time
• Partner with Dev Ops team on IT projects, including security hygiene, MDM rollouts, vendor management, and office buildouts

QA – When there’s no current IT needs, you’ll be an active contributor to Clair’s QA team. We expect this to account for 75% of your day‑to‑day.

• Contribute to manual testing efforts within active sprints
• Contribute to Clair’s test automation suite
• Integration and E2E testing to validate complete business workflows from start to finish, replicating exactly how a user interacts with the entire Clair stack and partner apps
• Document new findings, bugs, and edge cases across user flows
• Collaborate with Development, Design, Product, and Data to gather requirements and confirm functional and internal design specifications
• Partner with developers and support to resolve defects and environment issues
• Write and execute test cases following the STLC with a solid grasp of the SDLC
• Execute end‑to‑end testing of the application and interpret results
• Assist the support team with issue investigation and propose plans of action
• Attend daily standups, planning meetings, and contribute documentation as needed

You don’t need to check every box below. We’re looking for strength in either IT or QA as your foundation, with willingness to grow into the other side.

• 2-3 years of hands‑on troubleshooting instincts and comfort working directly with end users
• 1-2 years of strong written communication and a habit of documenting your work
• Comfort with macOS and Windows laptops at a user‑support level
• 2-3 years of either office IT (networking, SaaS admin, AV) or software QA (manual testing, bug reporting, test cases)
• Experience working in a fast‑moving team environment, ideally a startup

• Prior IT support, helpdesk, or office‑IT experience
• Familiarity with Google Workspace, Slack, identity/SSO (Okta or similar), and…