Director, RPA Automation & Citizen Development

About the Role:

Grade Level (for internal use): 13

We are seeking a Director, RPA Automation & Citizen Development to lead our Automation team at S&P Global Ratings. In this role you will work with business stakeholders to understand their automations, assist them in automation development by adhering to Ratings Citizen Development SOPs and also contribute to the deployment, monitoring, and management of RPA solutions and manage the RPA team.

You will also play a pivotal role in implementing our RPA operations, ensuring the management of our RPA Portfolio.

You will lead, manage, and work closely with a world-class RPA and Automation team comprised of experts in RPA tools and engineers. Your contributions will be critical in engineering and developing solutions for RPA and Automation, supporting S&P’s transformation to drive value both internally and for our customers. This role presents a unique opportunity for RPA managers and engineers to advance in their career journey.

• Set and execute the enterprise automation strategy for S&P Global Ratings, aligning RPA and workflow automation outcomes to business priorities.
• Lead a team of automation engineers and analysts to identify, assess, and deliver automation opportunities across functions.
• Oversee end‑to‑end delivery of RPA solutions, including discovery, process assessment, solution design, development, testing, release, and hyper‑care using UiPath and Microsoft Power Automate.
• Establish strong governance and standards (best practices, secure coding, reusable components, documentation, change management, and lifecycle management).
• Partner with technology, information security, and risk stakeholders to ensure automations meet architectural, compliance, and audit requirements.
• Drive measurable value through KPI tracking (time saved, error reduction, cycle‑time improvements, control effectiveness) and executive reporting.
• Build an automation roadmap and pipeline, prioritizing initiatives and managing capacity, vendor support, and budgets.
• Promote a culture of automation and continuous improvement, including coaching, enablement, and stakeholder change adoption.

For U.S. candidates only: the anticipated base salary range for this position is $142,000 to $230,000. Final base salary will be based on geographic location, experience, skill set, training, licenses, and certifications. This role is eligible for an annual incentive plan.

• Health & Wellness:
  Health care coverage designed for the mind and body.
• Flexible Downtime:
  Generous time off helps keep you energized.
• Continuous Learning:
  Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future:
  Secure your financial future through competitive pay, retirement planning, a continuing education program, and financial wellness programs.
• Family Friendly Perks:
  Benefits for partners and children with best‑in‑class options.
• Beyond the Basics:
  Retail discounts and referral incentive awards that add value.

• 8+ years of experience in automation, process improvement, or technology delivery, including 3+ years leading RPA/automation teams or programs.
• Hands‑on and leadership experience delivering automations using tools such as UiPath and/or Microsoft Power Automate.
• Strong knowledge of SDLC / automation lifecycle management, production support, release management, and operational monitoring.
• Experience with process discovery and optimization (Lean/Six Sigma or equivalent).
• Familiarity with integration patterns (APIs, databases, file‑based integrations) and automation around enterprise applications.
• Proven ability to influence senior stakeholders, translate business needs into automation roadmaps, and communicate outcomes with clear metrics.
• Bachelor’s degree in a relevant field (or equivalent practical experience).

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to