Solutions Product Manager

Overview

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Tech meets trust. The world of work is changing and we are looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Solutions Product Manager is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using the platform’s existing capabilities. The role is hands‑on, execution‑focused, partnering closely with customer‑facing teams and AI agents to transform manual processes into automated workflows. Unlike a traditional PM focused on product feature development, this role focuses on blueprint creation, process improvement, and identifying automation opportunities, while providing structured feedback to Product.

• Partner with customer‑facing team leaders to map and analyze customer requirements for new solutions
• Identify operational inefficiencies, manual processes, and automation opportunities for each solution
• Build solution blueprints and workflow automations using current platform features
• Work directly with AI agents and prompting tools to design automated solutions
• Validate, test, and iterate blueprints for accuracy, consistency and performance
• Document solution architecture, demonstrations, and implementation guidelines
• Provide detailed feedback to Product Managers regarding feature gaps and enhancements needed to support solution scalability
• Support rollout and enablement of blueprint solutions across teams and customers

• 5+ years of experience in Financial Services (Banking, Insurance, Asset Management, Lending, or Fin Tech)
• Familiarity with financial operations, compliance, or risk‑related processes (onboarding, audits, claims, or payments)
• Experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting
• Strong understanding of business workflow mapping, process modeling, and process improvement methodologies
• Proven experience translating business requirements into structured automated workflows or solutions
• Hands‑on technical experience with automation tools, workflow builders, AI prompting, or low/no‑code platforms
• Excellent communication and collaboration skills across both technical and non‑technical audiences
• Analytical mindset with ability to measure solution impact through data

• Experience in SaaS, AI automation, contact center operations, or customer experience technology
• Experience with prompt design or agent‑based automation solutions
• Familiarity with feature prioritization and product feedback processes
• Understanding of regulatory or compliance frameworks (SOX, KYC/AML, audits, or third‑party risk)

Benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and employee stock purchasing program. Compensation ranges from $148,500 to $223,900 annually, with incentives, equity, and other benefits as applicable.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employees and applicants will be assessed on merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

The same standards apply to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination and everything in between.