Vice President, Product Manager - Identity

Join Trust & Security, where your work helps protect our customers and drives innovation in fraud risk management. Be part of a collaborative team making a real impact.

As a Vice President, Product Manager on the Identity team, you will play a critical role in developing and delivering innovative identity solutions—including identity verification, identity lifecycle management, and digital identity externalization. You will work cross-functionally with technology, design, and business partners to launch products that make Chase synonymous with trust.

• Drive the definition, delivery, and continuous improvement of identity products and features (e.g., identity lifecycle management, identity graph, consent management, digital identity solutions).
• Translate strategic vision into actionable product roadmaps, requirements, and user stories. Manage product backlogs and prioritize features based on business impact, customer needs, and technical feasibility.
• Partner with engineering, design, data, and business teams to deliver robust, scalable, and secure identity solutions. Support go-to-market and commercialization efforts for digital identity products.
• Communicate product plans, progress, and results to stakeholders. Gather feedback from internal and external partners to inform product decisions.
• Stay current on digital identity trends, standards, and regulatory requirements. Support efforts to align Chase’s identity products with industry best practices.
• Track and report on product KPIs (e.g., adoption, conversion, user experience, fraud rates). Use data to inform decisions and drive continuous improvement.

• 5+ years of product management experience or equivalent in technology
• Demonstrated success in launching and scaling technology products or features.
• Experience working in cross-functional teams and managing multiple stakeholders.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Bachelor’s degree required.

• Familiarity with identity lifecycle management, consent management, digital identity, or related technologies.
• Advanced degree or relevant certifications.