Senior Engagement Manager, AWS ProServe

Overview

Amazon Web Services Professional Services (Pro Serve) team seeks a highly skilled Engagement Manager (EM) to lead the delivery of complex cloud solution projects. The role combines technical expertise with strong project leadership to drive AWS-based implementations for clients. You bridge business requirements with technical solutions, facilitate technical discussions, and ensure alignment with customer outcomes. Applying AWS frameworks such as Well-Architected and Cloud Adoption Framework, you transform customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions that balance performance, scalability, security, and business impact.

• Lead and manage complex cloud migration and implementation projects.
• Leverage comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning.
• Bridge business requirements with technical solutions, facilitate engineering discussions, and ensure alignment with customer business outcomes.
• Distill customer needs into clear technical requirements and map them to business outcomes.
• Decompose complex technical problems into actionable, deliverable solutions.
• Contribute to technical documentation and define documentation standards.

• 5+ years of cloud computing experience.
• Bachelor's degree in a STEM field.
• 2+ years of leading multiple Agile teams (e.g., Scrum Masters, Product Owners) concurrently or at scale.
• 5+ years of leading and delivering enterprise‑level IT engagements.
• Experience in project management of technical programs.

• 5+ years of delivering customer engagements in a professional services role.
• Active project management certification (e.g., APM, CSM, PMI‑ACP, PRINCE2).
• AWS certification.
• Experience with Agile and project management toolsets such as Jira, Rally, Version One, or Taiga.
• Experience presenting to C‑level executives, IT, and business lines across organizations.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and Company policies.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.