Director, Strategy and Operations

About the Role

Peloton is undergoing a pivotal transformation in how Enterprise Technology (ET) operates—moving beyond “keeping the lights on” to becoming a trusted, strategic partner that enables the business to move faster, smarter, and more securely. As the Director of Strategy & Operations, you will be the primary engine driving this transformation.

You will act as the “Chief of Staff” for the CIO organization, bridging the gap between high‑level strategy and operational execution. You will be responsible for maturing our operating model, establishing a unified technology fabric, and ensuring that our “Top 25” initiatives—from AI‑powered innovation to global supply chain tech—are delivered with excellence. This role gives you the authority to reshape our internal operating model, ensuring that our foundation is as high‑performance and innovative as the products we deliver to our members.

• Lead the Enterprise Technology Program Management Office (ETPMO) to oversee complex, cross‑functional initiatives. Track deliverables across functions (Finance, Supply Chain, HR, etc.) to ensure strategic alignment and timely execution.
• Build and manage the ET Monthly Business Review (M ) process. Define and track key performance indicators (KPIs) related to spend, system stability, technical debt reduction, and team productivity.
• Partner with the CIO and ET leadership to develop and maintain the Enterprise Tech Roadmap. Ensure IT priorities are aligned with broader business goals, focusing on “Fueling Growth” and “Operations Excellence.”
• Act as a “Relationship Manager” and “Integration Advisor,” building trust through transparency and proactive engagement with business unit leaders.
• Serve as a Culture Champion, designing and leading team‑building activities that foster a “One Peloton” mindset. Lead efforts to evolve the ET team from “Tech Providers” to “Business Thinkers.”
• Manage the projected spend for the CIO organization (including Info Sec and Product Systems) and track YTD savings against budget.

• 12+ years in Operations, Strategy, or Technical Program Management, with a focus on supporting large‑scale enterprise technology organizations.
• Proven track record in building and scaling a PMO, managing multi‑million‑dollar budgets, and establishing managed services with strict SLAs.
• Familiarity with the technology needs of global business footprints, including manufacturing, warehousing, and administrative functions.
• Understanding of how to integrate AI and automation into business workflows to simplify complexity and unlock value.
• Exceptional executive‑level reporting skills, with the ability to present complex operational data to the C‑suite.
• Ability to translate a vision like “Code to Competitive Edge” into a concrete, executable plan with clear milestones and owners.
• Expertise in connecting systems, data, and teams to create a unified technology ecosystem.
• Commitment to enhancing explainability, using statistical forecasting and data insights to drive decision‑making.
• Comfort leading through ambiguity and passion for maturing organizational processes from “reactive” to “strategic.”

Base salary range: $244,000 USD - $310,900 USD.

Benefits include:

• Medical, dental, and vision insurance
• Generous paid time off policy
• Short‑term and long‑term disability
• Access to mental health services
• 401(k), tuition reimbursement, and student‑loan pay‑down plans
• Employee Stock Purchase Plan
• Fertility and adoption support and up to 18 weeks of paid parental leave
• Child care and family care discounts
• Free access to Peloton Digital App and product discounts
• Commuter benefits and Citi Bike discount
• Pet insurance
• And more

Peloton (NASDAQ: PTON) provides members with expert instruction and world‑class content to create impactful and entertaining workout experiences for anyone, anywhere, and at any stage in their fitness journey. Founded in 2012 and headquartered in New York City, Peloton has millions of members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit

Peloton is an equal‑opportunity employer and complies with all…