Service Desk​/End User Engineer-Onsite

Service Desk/End User Engineer

New York, NY (Midtown Manhattan – ZIP 10169)

3 Month Contract to hire – $80K Range when Permanent

The End User Services Senior Analyst provides onsite technical support and problem resolution for end-users and acts as an escalation point for complex issues that first line support cannot resolve. This role involves diagnosing and troubleshooting hardware, software, network, and system problems, often requiring in-depth knowledge of IT infrastructure and applications. The Senior Service Desk Analyst is also responsible for documenting solutions, contributing to knowledge bases, and identifying recurring issues to improve overall service delivery and user satisfaction.

They play a critical role in maintaining system uptime and ensuring efficient IT operations. This role is required to be on site at client location(s) up to 4 days per week.

• 5 years (prefer 6+) Help Desk/Service Desk experience, preferably at the enterprise level
• Excellent troubleshooting and problem resolution skills
• Ability to think and act independently when faced with a new or undocumented issue
• Ability to determine whether issues are at local PC, virtual desktop or cloud-based server/applications
• Windows 10/11 OS
• MSP experience required; must have some certifications

• 365 Admin Center
• Exchange Admin Center
• Entra Admin Center
• Intune Admin Center

• Privileged Identity Management (PIM)
• Entra
• Azure Virtual Desktop
• Compute Infrastructure | Virtual Machines

• Supporting Windows Server OS, Azure/M365 and Partner Center, Exchange, Intune, SharePoint, One Drive, Teams
• Experience working in Virtual Desktop environments such as Citrix, VMware Horizon View and Azure Virtual Desktop (AVD)