Strategy Insights & Planning Consultant - Cloud Patient Support Services

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers, worldwide.

ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.
This role requires deep PSS and Cell & Gene therapy domain knowledge, strong Salesforce Health / Life Sciences Cloud expertise, and the ability to independently engage with clients.

• Work with project leadership to define project scope, develop approach and manage functional work streams across Patient Support Services and Cell & Gene therapy programs.
• Lead requirements discovery workshops with client stakeholders across Patient Services, Market Access & Reimbursement, Field Reimbursement, Nurse Educator teams and Cell & Gene Therapy programs.
• Conduct issue analysis, develop hypotheses and translate business needs into clear functional designs and delivery plans aligned with program SOPs, compliance and audit requirements.
• Own functional solution design for Salesforce Health Cloud and/or Life Sciences Cloud, including scalable data models, workflows and automation patterns.
• Review and validate technical designs from a functional and business lens, acting as a bridge between client stakeholders and technical delivery teams.
• Lead project task execution, including UAT planning and execution, defect resolution, support for data migration, integrations and reporting requirements.
• Design and execute qualitative and quantitative analyses to test hypotheses, synthesize findings and present recommendations and trade‑offs to client leadership.
• Provide thought leadership and innovation within projects and practice areas, including contributing reusable assets, accelerators and best practices in PSS technology.
• Participate in business development through solution demos, proposals and RFP responses.
• Coach and mentor junior team members, review deliverables and support global, multi‑vendor project teams.
• Travel to global offices as required to collaborate with clients and internal project teams.

• MBA, bachelor’s, or advanced degree with a strong academic record
• 5–8 years of relevant consulting, patient support services, or techno‑functional delivery experience
• Strong hands‑on experience in Patient Support Services implementations, including Hub Services, Market Access, Reimbursement and Patient Engagement workflows.
• Deep understanding of Cell & Gene Therapy and advanced therapy support models preferred.
• Proven experience with Salesforce Health Cloud and/or Life Sciences Cloud, including understanding of data models, integrations and platform capabilities.
• Ability to independently drive client conversations, facilitate decisions and manage senior stakeholders.
• Strong analytic problem‑solving skills, with experience troubleshooting interactions across databases, operating systems and applications.
• Experience working in global, multi‑vendor delivery environments and managing virtual teams.
• Exposure to AI‑enabled or data‑driven PSS solutions is a plus.
• High motivation personal initiative and client‑service orientation.
• Effective written and verbal communication skills, attention to detail and collaborative problem‑solving approach.
• Fluency in English
• Client‑first mentality
• Intense work ethic
• Collaborative spirit and problem‑solving approach

• Cross‑functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions

At ZS, your…