L1 Helpdesk Engineer - Windows & Microsoft 365; Onsite NY
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-05-27
Listing for:
Vichara Technologies
Full Time
position Listed on 2026-05-27
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Location: New York
Company Description
Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.
Job DescriptionWe are looking for a strong L1 Helpdesk Engineer to support users for a small-sized investment fund in New York
. The role requires excellent English communication, strong customer-service skills, and hands-on support experience with Windows desktops, Microsoft Teams, basic Azure/O365 administration, and user access issues.
- Provide L1 desktop and application support for Windows users.
- Troubleshoot laptop, desktop, printer, VPN, network, and connectivity issues.
- Support Microsoft Teams, Outlook, Office 365, and basic Exchange-related issues.
- Assist with user onboarding, offboarding, password resets, MFA, and access requests.
- Handle basic Azure AD / Entra administration.
- Support file transfers, FTP/SFTP access, shared drives, and permission issues.
- Document tickets clearly and elevate L2/L3 issues when required.
- Communicate professionally with business users, including senior investment staff.
- Strong Windows 10/11 desktop support experience.
- Good knowledge of Office 365, Outlook, Teams, One Drive, and SharePoint basics.
- Basic understanding of Azure AD / Entra .
- Familiarity with FTP/SFTP and file transfer troubleshooting.
- Excellent spoken and written English.
- Strong ticket documentation and follow-up discipline.
- Prior experience supporting financial services or investment firms is a plus.
New York office / onsite support
LevelL1 Helpdesk / Desktop Support
BudgetUp to $40/hour
Client TypeSmall-sized investment fund
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×