Senior Vice President, Global Modernisation - Business Design & Delivery

Senior Vice President, Global Payments Modernisation - Business Design & Delivery

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Job Req :

Location(s):

London, England, United Kingdom

Job Type:

Hybrid

Posted:

May. 12, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Are you looking for a career move that will put you at the heart of a global financial institution?

Citi is seeking a highly experienced and motivated Senior Vice President to join our Business Design and Delivery team for Payments Modernisation. This is an opportunity to bring your skills in business analysis, payments, and design to a world-leading team transforming a critical global service.

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

The Business Design and Delivery team is central to Citi's multi-year Payments Modernisation program. This SVP role will work across Domestic, Cross-Border, Clearing, and Emerging Payments to ensure the highest standards of business design and governance are applied to our strategic initiatives.

You will take full ownership of key functional domains within the payment processing workflow, working in a close, collaborative partnership with colleagues in Technology, Operations, Product, Sales, and other critical functions. The role requires establishing and maintaining high-quality relationships with geographically distributed teams to deliver world-class capabilities that enhance Citi's competitive advantage.

What you'll do:

As a senior leader in the Business Design function, you will be responsible for shaping the future of our payments platforms.

• Define, establish, and mature the business design and implementation framework for the Payments Modernisation program, ensuring alignment with the broader Payments and Services business strategy and enterprise standards.
• Lead the strategic oversight for your owned functional domains, integrating business objectives with next-generation technical capabilities for payments processing.
• Ensure functional requirements are high quality, complete, and created with a global perspective, driving consistency across different payment value streams.
• Work closely with global and regional leads to facilitate strategic planning sessions, defining the scope, objectives, and key results for platform enhancements.
• Partner with engineering and project teams throughout the delivery lifecycle—from requirements definition to implementation and validation—to ensure adherence to delivery standards.
• Conduct continuous gap analysis between current and future state platform offerings, identifying areas for improvement, innovation, and strategic adjustments.
• Proactively identify, escalate, and resolve cross-project dependencies and roadblocks through effective coordination and communication.
• Effectively influence and align stakeholders across different functions and departments to achieve objectives.

What we'll need from you:

We are looking for a leader with a blend of domain expertise, technical fluency, and exceptional collaborative skills.

Essential

Qualifications and Skills:

• Extensive experience in process modelling, design, and business analysis, with a proven ability to create high-quality, complete functional requirements and designs.
• Deep domain awareness and expertise in Payments, including local (e.g., ACH) and cross-border (e.g., RTGS, Wires), SWIFT messaging, and emerging flows based on tokenised value.
• Comfortable with modern technology concepts; able to engage in detailed reviews and discussions with teams across development, infrastructure, and production support.
• Bachelor's degree or equivalent experience;
  Master's degree is preferred.
• Exposure to the efficient use of AI tooling to aid and enhance work quality and velocity is highly desirable.

Personal Attributes:

• Very strong…