IT Support Specialist

Position Overview

We are a firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is based in our New York office. The IT Support Specialist will be responsible for providing technical support to attorneys, staff, and the office as a whole. It is an on‑site role that supports all PCs, phones, AV equipment, IT peripherals, and IT infrastructure.

The role reports to the IT Support Manager.

• Support all PCs, phones, IT peripherals, and office IT infrastructure.
• Document work in the IT incident ticketing system thoroughly.
• Provide support to incidents escalated from IT technicians or the Service Desk.
• Offer technical assistance during events, conferences, and meetings, both onsite and off‑site as needed.
• Support office administration activities, projects, and priorities as assigned.
• Participate with internal IT groups during projects and activities.
• Respond to power, HVAC, network, and other planned or unplanned outages in the office.
• Carry out special projects and duties as assigned.

• 3+ years in a corporate environment.
• 3+ years of technical support experience.
• Experience using and supporting Microsoft Windows
  10, Microsoft Office Suite (especially Outlook and Word).
• Experience supporting and troubleshooting Cisco VoIP phone and voicemail system.
• Experience supporting and troubleshooting web conferencing (Zoom, Microsoft Teams).
• Experience using and supporting Apple and Android mobile devices and operating systems.
• Experience configuring and supporting printers and multifunction devices.
• Experience using Service Now to log IT incidents.
• Network troubleshooting knowledge.
• General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues).
• Experience supporting and troubleshooting audio‑visual equipment.
• Strong customer service orientation with a can‑do attitude and follow‑through skills.
• Analytical and problem‑solving skills.
• Team‑player who works well with minimal supervision.
• Excellent written and oral communication skills.
• Ability to contribute to project documentation.
• Ability to positively impact internal specialty support teams or major projects.
• Capable of traveling for business and working independently at different sites.
• Capable of lifting and moving equipment weighing up to 50lbs.
• Ability to work onsite at the firm’s New York offices.

Minimum education:

Bachelor’s degree. Preferred or equivalent experience: IT certifications such as ITIL Foundations, A+, etc.

In accordance with the New York City Human Rights Law, the pay range for this position in New York City is $33.50 – $53.20 per hour. Actual compensation will depend on qualifications and experience.

We offer comprehensive benefits including: medical (PPO and HDHP), dental and vision plans (with coverage for domestic partners); life and AD&D insurance; short- and long-term disability insurance; tax-advantaged health care accounts (FSAs, HSAs); dependent care FSAs; health advocacy services; behavioral health and counseling resources for all family members; 401(k) with profit sharing; backup dependent care; senior care planning support; resources for individuals with developmental disabilities and their caregivers;

paid holidays and other paid time off, including parental leave.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law. Applicants who require accommodation during the application process should contact Appl