Sr. Systems Engineer

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Technology & Operations LLC, a Visa Inc. company, needs a Sr. Systems Engineer (multiple openings) in New York, New York to:

• Architect, plan, and migrate legacy video conference infrastructure to the cloud.
• Support MTR and AV systems in conference rooms, auditoriums, studios, training rooms, and open collaboration spaces.
• Provide engineering support for live events using Microsoft Teams Live Events.
• Help administer and set policies for MS Teams, Microsoft Voice, and Audiocodes.
• Support telephony infrastructure for softphones and desk phones for end-users.
• Perform proof‑of‑concept (POC) tests and validation on new and emerging UCaaS and AV technologies.
• Provide tier 3 engineering support for escalated issues and resolve tickets within established SLAs.
• Establish global relationships and ensure regional handoffs are performed for escalated issues.
• Train IT helpdesk, Exec IT, engineers, and end‑users on how to use Microsoft Teams and MTRs.
• Create design documents, wikis, and how‑to instructions.
• Work with the Information Security Office to ensure solutions deployed meet Visa Security Requirements, provide technical assistance for investigation and analysis of security alerts, and maintain system security for voice and video systems.
• Provide project coordination and technical review for new office builds and refresh projects to ensure they adhere to company policy, are completed on time and within budget, meet the deliverables of the project while following change control procedures.
• Position reports to the New York, New York office and may allow for partial telecommuting.

Local Law 144 Notice for New York City Resident Applicants:
For some requisitions, automated employment decision tools ('AEDTs') may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

Basic Qualifications:

Employer will accept a Bachelor's degree in Computer Science, Information Technology, Electronics Engineering, Broadcasting & Communications, or a related field, and 5 years of experience in the job offered or in a Systems Engineer - related occupation.

Position requires experience in the following:

Worksite: New York, New York

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles…