Workforce Data Analyst
Job in
Port Washington, Nassau County, New York, 11050, USA
Listed on 2026-05-31
Listing for:
Global Channel Management, Inc
Part Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Port Washington, New York, United States
$ 30.00 - 33.00 (US Dollar)
Responsibilities- Create contact forecasting models.
- Build, coordinate, and accurately maintain shift schedules ensuring that shifts are optimally planned to meet forecast and service level requirements.
- Monitor staffing levels against plan and take relevant real‑time or short‑term corrective actions such as overtime, cross‑skill support, voluntary time off, shift changes, and more to improve service levels.
- Maintain reports used in reporting on service level performance to senior leadership.
- Ensure that the phone operating system is running efficiently on a daily basis.
- Escalate system issues to the IT shared service team.
- Ensure that the CRM system is running efficiently.
- Monitor daily and partner with IT to escalate any issues or enhancements.
- Workforce Analyst needs 2+ years of experience in an analytical role (e.g., business or sales analyst).
- Previous workforce management or real‑time analysis experience in a call center.
- Excellent planning and time‑management skills with the ability to manage multiple demands.
- Ability to pivot priorities and work on tight deadlines.
- Experience with SAP is a plus.
- Will work 2 days a week (Wednesday and Thursday) in office.
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