Deskside Support Technician
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-01
Listing for:
TECEZE
Full Time
position Listed on 2026-06-01
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Network Administrator
Job Description & How to Apply Below
We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools
. You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands‑on role that requires both technical knowledge and the ability to communicate effectively with remote teams.
- Basic knowledge of network devices such as switches, routers, wireless access points (preferably Cisco, Riverbed)
- Basic knowledge/understanding of assigning switch ports to specific VLANs
- Patch phone ports to switch as needed
- Basic troubleshooting of Avaya VoIP phones (basic configuration)
- Troubleshoot issues with fiber links between switches – able to visualize errors and communicate to remote technical teams
- Troubleshoot and replace network switch chassis blades when required
- Good to have understanding of any Data Center Infrastructure Management application
- Periodic visual check of IDF rooms for cooling and power status (minimum twice weekly; specifically UPS alarms and PDU health)
- Basic knowledge of monitoring tools such as Solar Winds, etc.
- Networking and operating system basics
- Assist network and data center admins (internal, customer, vendor) as required during technical troubleshooting
- Basic knowledge about hardware (servers, storage devices)
- Knowledge to understand monitoring tool outcome
- Basic knowledge of ITSM tool (preferably Service Now)
- Basic knowledge of backup technologies (preferably EMC Avamar)
- Basic knowledge of operating systems – Windows 2003 servers (Enterprise/Standard Edition), UNIX & Linux
- Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and file/print server
- Experience in SLA‑based environment
- 3+ years of work experience with 2nd line IT support
- 3+ years of work experience with computer hardware troubleshooting
- Working in an onsite setting
- 3+ years of work experience with operating systems
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