Helpdesk Level 2 & Migration Support Technician

The Desktop Technician II will perform functions that include drawing upon computer hardware and application experience in order to provide technical resolution for end‑user technology and support an impending large‑scale migration to a state of the art digitally optimized corporate workspace.

• Consistently mindful of security, process and procedure and adhering to policies set forth by Compliance
• Deploy, repair, support and maintain end‑user desktop hardware such as:
  • Workstation PCs
  • Laptops
  • VDI / Thin‑Clients
  • VOIP based telephones
  • Multiple monitor configurations
  • Productivity and market‑data peripherals
• Install, configure, repair, support and provide expertise on Windows Operating systems
  • Familiar with the industry accepted practices for imaging and rollouts (ie SCCM)
  • Windows 7, Windows 10 and an understanding of mainstream migration techniques
• Knowledge of Microsoft Active Directory for end‑user support
  • Able to create, copy, change, disable or modify a user account
  • Familiar with group membership and OU hierarchy
• Software support for productivity applications such as Microsoft Office Suite and Adobe products
• Ability to quickly learn and support line‑of‑business applications and SaaS or web‑based solutions
• Provide technical support to end users via a customer service driven model
  • Document all details in the corporate ticketing system
  • Follow procedures for inventory, change requests, knowledgebase updates and management systems used to govern IT
• Able to support and be mindful of End‑point security of systems and data (antivirus/malware).
• Software inventory and distribution (update/patch deployment)
• Working knowledge of mobile devices and technologies
  • MDM – Setting up mobile device management for end users
  • Android
  • iOS
• Experience with MAC‑D (Move, Add, Change Delete) activities in the corporate workspace
  • Monitor arm deployments and adjustments
  • Height adjustable furniture
  • Able to survey technology and standardize the data to meet the required format for collection
  • Inventory and asset management
  • Able to disconnect, reconnect, meticulously manage cabling and perform quality assurance testing
  • Support end users as part of a post‑migration / move event
  • Provide clear and well composed status reports

• Bachelor’s Degree or equivalent in Computer Science, Information Systems, or related field and 2+ years of relevant experience.
• Prior support of financial services, trading floors or Investment‑Banking a plus
• Involved in prior move / migration events with a high volume of users