Program Director, Customer and Insights

Overview

Live Ramp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, Live Ramp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. Live Ramp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—with-in organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to Live Ramp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

The primary measure of success for this role will be the successful delivery of Data Collaboration projects with varying levels of complexity. This individual will meet with C-level client executives on a regular basis and maintain strong relationships in sales, service product, and operations to ensure client needs are being met.

The Program Director should be client obsessed, be highly organized, be effective in ambiguous environments, be able to easily communicate technical concepts, be able to produce data-driven recommendations and insights, and be able to work collaboratively within cross-functional project teams.

The Program Director is key to ensuring our customers realize business value from their investment. The ideal candidate will combine a strong working knowledge of technology (cloud, data, mar/ad-tech) with the ability to deliver on business strategy (adoption, use case definition, stakeholder management) for large enterprise customers. Our Program Director team operates on the front lines of this emerging technology category, and plays a critical role in defining and expanding the ways in which Clean Room technology is leveraged for customer use cases, spanning marketing and digital advertising to more general data collaboration and Data Science needs.

This role will work in close collaboration with Analytics, Sales, Product & Engineering teams.

Program Directors are responsible for a portfolio of enterprise customers. As our products continue to evolve, our team is intently focused on:
1) accelerating time-to-value;
2) driving adoption of analytics and data collaboration at scale;
3) integrating customer feedback to expand our capabilities and build better technology. These goals inform many of the key responsibilities for this role, which starts with driving efficient and successful implementations, and spans the customer lifecycle, ensuring that the product delivers quantifiable value to the business to increase renewals and prevent churn. This role must achieve a deep technical understanding of data collaboration product capabilities and effectively articulate potential use cases for customers and prospects.

We are operating in a new and rapidly evolving space, so the right candidate must have a track record of leading innovation and establishing a vision for customers. This is a strategic hire for a newly acquired team that will shape our customer engagements, and our products.

This is a hybrid, 2 days a week in-office position in San Francisco or New York City.

• Manage a portfolio of enterprise accounts: setting the strategy, leading meetings, owning action items and deliverables, and orchestrating the end-to-end engagement with customer stakeholders and key partners.
• Lead technology implementations, working with technical teams on the customer-side to establish data connections with source locations / systems and to configure and test the data collaboration software.
• Define a use case roadmap that maps data collaboration opportunities to business value for the enterprise. Sequence use cases to ensure that the customer is prioritizing work that makes a tangible impact.
• Get hands-on with customer data to…