Product Director Speech and Voice AI​/ML

JOB DESCRIPTION

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Senior Product Manager in the Speech and Voice AI/ML Team, you will be responsible for a high-impact product domain that is experiencing rapid growth and will have a unique opportunity to shape the future of voice-enabled Applied AI as well as the future of banking. You will navigate an incredibly complex domain, innovate quickly, and ship products with the highest standards of reliability.

• Build strong, strategic relationships with clients across the firm; you are highly collaborative, can influence senior stakeholders and interface successfully between clients, technology, and data science.
• Drive business development by creating and executing a comprehensive commercial plan aimed at growing adoption and pursuing significant commercial impact.
• Excel in strategic product thinking and execution, from thinking creatively and making the right bets to managing requirements and being responsible for product outcomes.
• Effectively communicate your vision to management, stakeholders, and users. Develop and maintain a clear product strategy and roadmap.
• Design metrics and KPIs to measure feature/product success, ensuring your team and stakeholders understand what success looks like and how itâs measured.
• Test new features, approve launches, and engage stakeholders early through previews and pilots.
• Design and develop launch/roadshow content, and work with stakeholders to create platforms to showcase new capabilities and measurable value.
• Collect user testimonials and feedback on a regular basis, iterating the product to create ongoing business value.
• Champion and drive adoption of AI-native ways of working within the product team, embedding AI-assisted discovery, experimentation, and evaluation into day-to-day product development.

• 8+ years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Strong grasp of financial markets, organizational business functions, cross-functional financial business operations, and interdependencies across business units.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience in cloud computing and architecture, ML platform processes, and tools spanning data ingestion, data engineering, data quality, data orchestration, end-to-end infrastructure, usage/consumption, and data privacy considerations and governance.
• Experience working on projects involving the ML development lifecycle (MDLC), including annotation, model training, model serving, scoring, pre/post-processing, productionization, feedback capture, and model governance (legal, compliance, risk).
• Ability to convert ambiguous needs into scalable business solutions. Your solutions are driven by logic, reason, and empirical observations.
• Strong team player who can skillfully collaborate across a cross-functional team to drive outcomes.
• Exceptional communication skills, enabling you to represent the product effectively with senior stakeholders and influence key decision-makers.

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Experience in operations, front office, or consulting within financial markets is a plus.
• Practical knowledge of JIRA to manage execution and build roadmaps.
• Comfortable using tools like Figma, Miro, or Zeplin for running design-thinking sessions.

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worldâs most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking,…