Coordinator, Global Digital Operations

Job Title:

Coordinator, Global Digital Operations
Department:
Global Digital Business
Reporting To:
Matt Rose

Location:

New York, United States
Hybrid Working: 3 days in your local office
Full-time | Permanent

As Kobalt’s Global Digital Business team continues to evolve and grow, we are negotiating increasingly sophisticated deals, managing a heightened volume of partnerships, and adapting to new markets and products that are coming to market across the world.

The Coordinator, Global Digital Operations will drive optimization and claiming across a diverse range of User-Generated Content (UGC) partnerships (including You Tube, Meta, and Tik Tok) while acting as the organizational backbone of the Global Digital Operations team. Beyond tracking key deliverables and managing workflows throughout the partnership lifecycle, you will proactively design and implement better systems to maximize our operational efficiency.

• You coordinate digital rights operations, including managing asset claims within various rights management systems, executing takedown requests across digital platforms, and acting as a primary point-of-contact with external rights management vendors.
• You act as a systems-builder for the team, actively identifying ways to improve how we work by designing, implementing, and managing better operational workflows, maintaining highly organized records, and building a clear internal knowledge base.
• You navigate partner platforms as well as internal tools to identify revenue gaps, at-risk assets, and optimization opportunities.
• You handle pre- and post-deal administrative requests, providing dedicated organizational support to the Global Digital Business team and supporting the ongoing administration of digital partnerships.
• You assist on projects related to the resolution of conflicts, claim disputes, and internal/external Data Quality Initiatives (DQI).
• You proactively identify and resolve ownership overlaps and disputes with other publishers and rights societies.
• You provide support for the team's data projects by collecting and organizing key metrics.
• You collaborate closely with the senior digital team by gathering insights, helping to create deal models, and providing strategic recommendations.

Preferred:

• You have relevant work experience in digital music operations at a publisher, rights society, record label, distributor, or digital platform.
• You possess a solid understanding of the music publishing industry, a love of music, and a strong desire to work at a progressive publisher representing some of the greatest talent in the world.
• You are highly organized, detail-oriented, and possess a systems-thinking mindset—always looking for ways to build better processes and keep the team running smoothly across multiple complex projects.
• You can demonstrate an in-depth understanding of the digital music landscape, including trends, key players, and market dynamics.
• You know the ins and outs of the leading content management systems (You Tube CMS, Meta Rights Manager, and Tik Tok Media Match).
• You have excellent verbal and written communication skills for collaborating with internal teams and external partners.
• You have an ability to work across a multifunctional team successfully with experience navigating complex problems while partnering with all levels of the organization.

Additional Skills That Could Add Value:

• You possess strong analytical capabilities with the ability to interpret complex data and identify trends, with SQL query experience being a strong plus.
• You are forward-thinking and AI-native, with hands-on experience using Large Language Models (LLMs) and a proactive approach to utilizing AI tools to streamline workflows.

By Month 3:
You’ll have developed a strong understanding of Kobalt’s digital operations workflows, rights management systems, and UGC partnerships. You’ll be confidently supporting day-to-day operational processes, managing administrative tasks, and building familiarity with partner platforms and internal systems.

By Month 6:
You’ll independently manage core operational workflows across digital partnerships, proactively…