Technical Account Manager

Overview

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. We connect clients with customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

The Technical Account Manager (TAM) supports and grows strategic client partnerships across the Vave API product suite. This role works with the Head of Distribution, underwriting, analytics, and technology partners to ensure successful product integration, client engagement, and ongoing business growth. The TAM serves as a primary point of contact for clients, balancing business and technical discussions while maximizing the value of Vave’s underwriting and API capabilities.

This role combines client relationship management, technical troubleshooting, project coordination, analytics collaboration, and API product expertise.

• Serve as a primary point of contact between Vave product partners and internal underwriting, analytics, and technology teams
• Support onboarding, integration, and ongoing management of Vave API products and partnerships
• Communicate client feedback, product insights, and enhancement opportunities to internal stakeholders
• Develop and track measurable KPIs related to client growth, product adoption, and operational performance
• Become a subject matter expert in Vave underwriting products and API functionality
• Support client troubleshooting activities and resolve business-as-usual technical issues promptly
• Work with client technical teams to investigate issues, answer questions, and perform data analysis or overrides using SQL
• Collaborate with product, analytics, and development teams to improve functionality and automate processes
• Share underwriting insights, portfolio analytics, and reporting with clients when appropriate
• Facilitate training and support for client teams across multiple time zones
• Support multiple concurrent projects in a fast-paced environment
• Perform additional duties and projects as assigned

• Degree in an analytical discipline such as Mathematics, Science, Engineering, Economics, or related field
• Proficiency with SQL
• Strong Excel skills
• Knowledge of REST APIs
• Ability to communicate effectively with technical and business stakeholders
• Experience managing multiple projects and priorities
• Client-facing experience or interest in client relationship management is beneficial
• Experience with API testing tools such as Postman is beneficial
• Additional programming language experience beneficial
• US Property insurance experience highly beneficial
• Analytical mindset with strong problem-solving abilities
• Ability to work collaboratively within cross-functional teams
• High attention to detail and ability to meet deadlines

• Bachelor’s degree in Mathematics, Science, Engineering, Economics, or another analytical discipline
• Additional technical certifications or programming experience beneficial

The base compensation range for this position is $80,000 - $90,000. This range reflects Acrisure’s good-faith estimate at the time of posting. Placement within the range will be based on skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

At Acrisure, we’re building more than a business—we’re building a community where people can grow, thrive, and make an impact. Our benefits support every dimension of life, from health and finances to family and future. Acrisure has pledged more than $22 million through partnerships with several children’s hospitals to support communities.

• Physical Wellness:
  Medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; paid sick time
• Mental Wellness:
  Generous paid time off and holidays;
  Employee Assistance Program;
  Calm app subscription
• Financial Wellness: 401(k) with immediate vesting; HSA/FSA options; commuter benefits; employee discount programs
• Family Care:
  Paid maternity and paternity leave (including for adoptive parents); legal plan options; pet insurance

Equal Opportunity

Employer:

Acrisure does not discriminate based on race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodations by contacting  Final candidates may undergo post-offer verification as required by law. California Residents: privacy policy information is available for applicants. Recruitment Fraud Notice: please review.