Technical Support Specialist; Level I

Job Description

Excellence-focused Managed Service IT Provider for Healthcare clients is seeking a motivated Level I or higher Technician (all levels bein considered) for inbound remote support and some on-site service in support of our clients in the metro (mostly Long Island) NY area.

• Phone skills: ability to be engaging on the phone. Our clients are good people who enjoy efficiency and expect personable techs.
• Technical skills:
  Windows, Office, Networking, some hardware would be expected, but not crucial. Troubleshoot desktop/PC, Network problems. For higher-level techs, server and more in-depth network knowledge would be required.
• Help desk and ticketing system experience a benefit, but not required.
• Basic OU management with AD and Exchange, Basic Networking (Single-segment LAN environments, basic router configuration)
• Office 365 and Web a plus, but not required.

If you feel you can fit in with committed, enthusiastic, goal-oriented individuals with a passion for excellence, we are a fit. Technical skill can be learned, people skill and personality... not so much. We are happy to help grow skill set and abilities on the job.

Healthy IT is a Managed Service Provider / IT Consultancy specializing in small-office and Healthcare providers for over 25 years. We strive to provide the best possible support solution for our clients and approach each and every engagement with honesty, integrity and courtesy. We are consistently praised for our "team effort" and look forward to continued growth.