IT Helpdesk Support Specialist
Job in
Wappingers Falls, Dutchess County, New York, 12590, USA
Listed on 2026-06-04
Listing for:
TEKsystems c/o Allegis Group
Full Time
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
IT Helpdesk Support Specialist
Location: On-site - Wappingers Falls, NY (5 days/week)
Schedule: 35 hours/week
Pay Rate: $22/hour
Employment Type: Contract-to-Hire
BG check and no drug test
About the Role
This is an opportunity to join a white-glove helpdesk team supporting a nationally recognized, mission-driven organization that develops advanced patient simulation technology used to train healthcare professionals and students. Their products create highly realistic training environments that help improve clinical outcomes, reduce errors, and ultimately save lives.
While this is a helpdesk-focused role, the environment itself is unique. The organization supports high-value, Windows-based systems that rely heavily on stable network connectivity, so many support requests tie into real-time troubleshooting across user devices, applications, and connectivity. It's a strong setting for someone looking to build well-rounded helpdesk experience in a more specialized IT environment.
What You'll Be Doing
- Provide Tier 1 helpdesk support to internal users in a high-touch, white-glove environment
- Troubleshoot hardware, software, and basic network/connectivity issues
- Support Windows workstations, Office 365, email, and user account management
- Assist with onboarding and offboarding, including provisioning accounts and preparing equipment
- Handle support tickets related to system access, performance issues, and connectivity concerns
- Log, track, and update tickets in a ticketing system
- Escalate more complex issues to Tier 2/3 support when needed
- Maintain a high level of professionalism when supporting end users
- Prior hands-on experience in IT support, helpdesk, or a technical support environment (internship, contract role, or full-time experience)
- Working knowledge of Windows OS, Office 365, and basic networking/troubleshooting concepts
- Comfortable supporting end users in a professional setting
- Strong communication skills and ability to explain technical issues clearly
- Ability to work on-site in Wappingers Falls, NY, five days per week
- Associate degree or relevant IT coursework
- Certifications such as CompTIA A+ or similar
- Experience using a ticketing system
- Exposure to a corporate or regulated IT environment
- $22/hour with contract-to-hire potential
- 35-hour work week
- Experience supporting a more complex, specialized IT environment beyond basic helpdesk
- Opportunity to strengthen troubleshooting and user support skills within a stable, mission-driven organization
This is a Contract to Hire position based out of Wappingers Falls, NY.
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Wappingers Falls,NY.
Final date to receive applications
This position is anticipated to close on Jun 17, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status,…
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