Field Support Technician; NYC

Job Title: Field Technical Representative Location: New York City Salary: $60,000-$75,000

Our client is a specialized manufacturer of electronic components for the elevator industry, delivering high-quality, integrated hardware and software solutions across North America.

This is a hands‑on, field‑based role where you will serve as the primary technical presence in New York City. You’ll work closely with installers, field operations, and R&D to diagnose and resolve hardware, software, and networking issues on‑site. This role is ideal for someone who enjoys working independently and taking ownership of technical challenges in the field.

• Electrical Licensing: EDM “T” License or equivalent required; EDM “D” License is an asset
• Location:
  
  Must reside within the five boroughs of NYC
• Experience:
  
  1–2 years of hands‑on field service experience in a customer‑facing role
• Technical
  
  Skills:
  
  Strong troubleshooting across hardware, software, and electronics
• Electrical Knowledge:
  Proficient with multimeters and safe handling of AC/DC systems
• Networking:
  Experience with routers, switches, firewalls, DHCP, static IPs, DNS, TCP/UDP
• Diagnostics:
  Ability to interpret logs, error codes, and system behavior
• Technical Literacy:
  Able to read wiring diagrams and schematics; elevator systems experience is an asset
• Hardware:
  Experience with firmware updates, board swaps, and basic recovery procedures
• Mobility:
  Valid driver’s license, reliable vehicle, and ~20% travel required
• Work Style:
  Self‑sufficient, responsive, and comfortable working independently
• Compliance:
  Must pass background checks (credit and criminal)
• Communication:
  Strong interpersonal and customer‑facing skills

• Provide on‑site technical support for hardware, software, and connectivity issues
• Conduct site surveys and validate installation requirements
• Troubleshoot networking issues, including routers and switches
• Perform hardware replacements, firmware updates, and system recovery
• Support field teams with technical guidance and issue resolution
• Collaborate with internal teams, including R&D, to resolve field issues
• Build strong relationships with mechanics, installers, and field stakeholders
• Prepare for site visits with pre‑diagnosis and clear troubleshooting plans
• Verify full system functionality before closing service visits
• Document field findings and produce clear, actionable reports
• Escalate critical issues within 24 hours and provide ongoing field insights

This role is approximately 70% field support, 25% site surveys, and 5% reporting. It offers a high level of autonomy while remaining closely connected to internal technical teams.