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Head of CX & Support Ops
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-04
Listing for:
David Joseph & Company
Full Time
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
David Joseph & Company is seeking a Senior Customer Experience Manager to lead the customer support organization for Warp in New York City. You will be responsible for building the support team from scratch, managing escalations, and voicing customer needs to the engineering and product teams.
The ideal candidate has 5-8 years in support operations with direct people management experience, and a strong understanding of payroll and compliance. Join a fast-paced fintech environment to shape the future of customer support.
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