Senior IT Business Analyst​/Systems Requirements Analyst

Senior IT Business Analyst / Systems Requirements Analyst

Client: New York City Department of Transportation (NYC DOT)

Engagement Type: Long-Term Consulting Assignment

Work Location: On-Site – 55 Water Street, 7th Floor, New York, NY

Work Schedule: Monday–Friday | 9:00 AM – 5:00 PM (Maximum 35 hours/week)

Duration: Up to 2 years (with possible extensions)

Positions Available: 1

Start Date: Upon Notice to Proceed

NYC DOT is seeking a Senior IT Business Analyst / Systems Requirements Analyst to support its IT Project Management Office (PMO) in the development and enhancement of large-scale, workflow-driven software applications that support critical transportation and infrastructure operations across New York City.

This role requires a senior, hands-on analyst who can work independently in a highly regulated public-sector environment, collaborate with diverse stakeholders, and produce clear, audit-ready requirements documentation. The systems supported by this role directly impact permitting, inspections, enforcement, asset tracking, and inter-agency coordination.

This is not a junior or UI-only role. Candidates must have demonstrated experience leading requirements for complex operational systems.

• Lead end-to-end requirements elicitation for enterprise applications using interviews, workshops, document reviews, and system analysis
• Analyze existing (“as-is”) processes and define optimized future-state (“to-be”) workflows
• Identify system gaps, inefficiencies, risks, and data quality issues
• Translate business and operational needs into clear functional and non-functional requirements
• Distinguish stakeholder requests from true underlying business needs

• Support systems involving:
  • Multi-step approvals
  • Inspections and re-inspections
  • Corrective actions
  • Summons, violations, or enforcement
  • Supervisor review and exception handling
• Document complex workflow logic, business rules, and dependencies
• Ensure requirements align with real-world operational practices

• Analyze large and complex datasets to validate requirements
• Write and interpret SQL queries to confirm data logic and outcomes
• Identify discrepancies between expected and actual system behavior
• Define reporting requirements, dashboards, and KPIs for operational and management use

Author, maintain, and own high-quality analysis artifacts, including:

• Business Requirements Documents (BRDs)
• Functional & Non-Functional Requirements
• User Stories and Use Cases
• Process Flow Diagrams (Microsoft Visio)
• Requirements Traceability Matrix (RTM)
• User Roles & Permissions Matrix
• Business Rules and Acceptance Criteria

All documentation must be professional, clear, and audit-ready
.

• Define acceptance test conditions and test cases
• Support User Acceptance Testing (UAT) planning and execution
• Track issues and defects through resolution
• Validate that delivered solutions meet approved requirements
• Support rollout, training, and change management activities

• Act as liaison between:
  • DOT operational teams
  • IT and development teams
  • Vendors and system integrators
  • Other City and State agencies
• Facilitate meetings and working sessions
• Resolve conflicting requirements and manage expectations
• Draft clear, professional written communications, including responses to frustrated users

Candidates must meet all of the following:

• 6+ years of experience as an IT Business Analyst or Systems Analyst on enterprise or mission-critical systems
• Proven experience with:
  • Workflow-based applications
  • Requirements elicitation and documentation
  • Business process modeling
• Strong understanding of:
  • Databases and data structures
  • Application development life cycles
  • System integrations
• Ability to work fully on-site and independently
• Excellent written and verbal communication skills

• Experience supporting public-sector or regulated environments
• Strong SQL and data analysis skills
• Experience with large operational or asset-based systems
• Advanced Microsoft Visio proficiency
• Familiarity with Agile, Waterfall, and hybrid…