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Service Desk Lead & SME; Hybrid
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-05
Listing for:
University of Rochester
Full Time
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Location: New York
The University of Rochester is seeking a Supervisor for their Service Desk. This role involves overseeing the Service Desk operations, ensuring high-quality technical support for the university community, and providing guidance and training to the team.
Key responsibilities include managing incidents, participating in staff evaluations, and collaborating on projects to improve service delivery. Strong leadership and customer service skills are essential for success in this position.
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