Engineering Manager, Platform
Listed on 2026-06-06
-
IT/Tech
Systems Engineer, IT Project Manager, SRE/Site Reliability
About the role
We’re looking for a Platform Engineering Manager to lead our small but growing platform team. The platform team at Knock are responsible for building, scaling, and maintaining the core services and infrastructure that run Knock.
This is the first engineering manager hire we’re making at Knock, and this person will report directly to Chris, our CTO. You will have a high degree of ownership and autonomy over the platform team’s roadmap, the people on it, and how we operate. We’re an engineer-led team that obsesses over the reliability and availability of our service, and we’re looking for a leader who will help us raise that bar even further.
We care deeply about building a team and culture that is inclusive and equitable for people of all backgrounds and experiences, and believe firmly that the best teams are diverse. We particularly encourage people from underrepresented communities to apply.
Last thing: you can be a great fit even if you don't perfectly match what's described below. We know there's a lot we don't know and haven't thought of yet, and we're looking for teammates that can tell us what those things are. If that's you, don't hesitate to apply and tell us about yourself!
What you’ll be doing in this roleAs an early stage company, everyone (including you) is involved in building every part of the company from the product and the infrastructure that it runs on, to how we get work done internally. Here are a collection of hats we need you to be OK with wearing:
Hiring and building a high-performing platform team over the next year, identifying engineers who can balance craft with pragmatism and growing the team from where it is today to 2–4 additional ICs.
Owning the platform team’s roadmap and prioritization, making sure we’re aimed at the highest-priority business problems and balancing platform investments (reliability, scalability, developer experience) against feature delivery.
Coaching and developing the engineers on the team through regular 1-on-1s, stretch projects, and consequential decisions—rewarding outputs and impact, not inputs or theater.
Contributing to architecture decisions and design reviews for our platform services and infrastructure, and writing code strategically to unblock critical paths and set standards through example.
Leading and participating in incident response—debugging production issues, running postmortems, and driving reliability improvements off the back of them.
Partnering with the product engineering team to manage cross-team dependencies, establish support models, and define the SLAs and metrics that actually measure platform success.
Helping shape Knock’s broader engineering culture, standards, and tooling choices alongside the CTO.
This position is both high autonomy and high accountability: you will have a lot of room to set direction and raise our standards, while also bringing the rest of the team along for the ride and being accountable for the team’s outcomes and culture.
What we’re looking for in this role3+ years of experience as an engineering manager in a startup or mid-sized company, leading a platform or infrastructure team that operates at scale.
Strong technical foundations to own an inherently deeply technical area of our service. You should be capable of making strong technical contributions, even though you should seldom be spending time doing so.
A track record of hiring, growing, and retaining excellent engineers, and of building team cultures where people do their best work.
The judgment to delegate decision making and expertise to the team, and the instincts to know when to step in to move a decision along.
Comfort owning prioritization without a dedicated Product Manager partner—able to say no to protect the team’s focus, but pragmatic enough to know when to drop things to get high-priority work done.
Experience leading on-call rotations, incident response, and the operational maturity that comes with running a high-availability service.
Enough experience with fast-growing, well-structured engineering organizations to bring strong ideas in, without following any of them as dogma.
Strong communication skills, with the ability…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).