Customer Solutions Engineer

Axle is the insurance communication infrastructure for the age of AI. We make it easy for brands like Hertz, Avis, 1,200+ dealerships, Fortune 500 lenders, and their AI agents to securely connect to their users' insurance data in seconds.

The multi-trillion dollar insurance industry still relies on phone calls, paper forms, and outdated systems that are slow, error-prone, and easy to fake.

That's where Axle comes in. We bridge the gap between insurance and other industries through a universal API for insurance data, enabling our clients to make business decisions in seconds instead of hours while allowing consumers to unlock their most underutilized financial asset - insurance.

We are backed by leading investors including Y Combinator, Google's AI fund Gradient Ventures, and angels from companies like Plaid and Cox Automotive.

Our team is in-person 4 days a week in our Flatiron/No

Mad office in NYC.

For more details, check us out at (Use the "Apply for this Job" box below)..

As a Solutions Engineer at Axle, you'll play a pivotal role bridging technical solutions and customer success throughout the entire customer journey, from first conversation through full adoption. You'll collaborate closely with the Sales, Engineering, and Product teams to design and implement tailored solutions, from initial discovery and demos to integration, onboarding, and ongoing support. Your work will directly impact customer satisfaction, adoption, and Axle's growth trajectory.

We’re looking for individuals who think creatively about problems, push for real-world customer impact, keep up to date on the latest in AI and GTM engineering, and are excited about helping financial data reach full connectivity.

• Trusted by leading Fortune 500 banks and top brands like Hertz, Avis, and Sixt - with more joining every month.
• Grown revenue 5x this year to 7-figures ARR, with growth continuing to accelerate.
• Backed by world-class investors including Google (Gradient Ventures), Y Combinator, and leaders from Plaid and Cox Automotive.
• Join a tight-knit team where everyone drives real impact we have top-tier customer and revenue metrics with half the team size of typical startups.
• Work on challenging, unsolved problems at the intersection of complex data structuring, agentic workflows, and financial risk analysis.
• We care deeply about our team and provide great compensation and equity, full benefits, unlimited time-off, and plan an annual team offsite!

We're a lean team, and our customer base is growing too fast for us to keep up. We're looking for talented team members to join our early team ahead of our next round and execute on an ambitious roadmap.

• Own the overall relationship with clients: identify key stakeholders, build relationships with influencers and core teams, and develop expertise in clients’ technology, processes, and how they integrate Axle.
• Proactively project manage Axle’s role in enterprise implementations, coordinating stakeholders, managing timelines, and tracking deliverables with Fortune 500 companies and partners.
• Oversee customer onboarding and configuration; act as the primary point of contact post-sales, nurturing relationships and providing world-class support.
• Travel approximately once per month to meet with customers and partners, reinforcing relationships and ensuring successful implementations.
• Participate in design sessions with clients to deeply understand their needs, design how Axle will fit into their product and workflow, and define the people, process, and technology required to bring client solutions to life.
• Act as the voice of the customer by gathering, analyzing, and synthesizing insights to influence and prioritize product enhancements.
• Maintain and expand our knowledge base, API documentation, and other solutions resources.
• Help lay the foundation for the Solutions organization, growing into a trusted technical advisor who provides consultative guidance on Axle and industry best practices as clients build and scale their applications.

• 5+ years of experience in Technology Consulting, Solutions Engineering, Sales Engineering, or other…