Senior UX Researcher​/Designer

Overview

• Location:
  
  Brooklyn, NY (Hybrid)
• Salary: $120,000 - $133,000

We are seeking a Senior UX Researcher / Designer who will support our Brooklyn NY client. The Senior UX Researcher / Designer will serve as a strategic partner in ensuring government services are driven by rigorous evidence, user research, analytics, and New Yorker-centered insights. The resource will work in lockstep with product managers, digital strategists, designers, and analytics experts.

• Execute end-to-end research for high-priority public services, defining challenges and identifying opportunities for evidence-based guided experiences.
• Collaborate with product managers, digital strategists, analytics experts, designers, and other user researchers to create user research plans, hypotheses, and user requirements for product development.
• Partner with analytics teams to synthesize qualitative data with behavioral data, providing a holistic view of the user experience.
• Compile finished, well-documented research findings to deliver meaningful and actionable insights for internal teams and stakeholders.
• Audit and mature internal user research toolkits, introducing new methodologies that broaden the team’s ability to capture user insights and strengthen a data‑driven culture.
• Wireframe user journeys based on user research, insights, and requirements.

• 8 years of experience as a UX researcher, UX designer, service designer, product researcher, or similar role.
• 4+ years of experience leading generative research, including field studies and interviews.
• Proven expertise leading evaluative research, including usability testing and A/B testing.
• Ability to wireframe user journeys based on research insights and requirements.
• Ability to translate research hypotheses into actionable research plans using mixed methods and statistically sound analysis.
• Experience recruiting users that align with required demographic and behavioral profiles.
• Expertise in methodologies that prevent over-generalization.
• Experience using strategy, user evidence, analytics, and competitive research to inform creative solutions and improve digital experiences.

• Certification in evaluation practice, such as The Evaluators’ Institute (TEI), or equivalent education in qualitative evaluation and research methodology.
• 10+ years of experience interpreting complex patterns across qualitative and quantitative data sets.
• Understanding statistical principles to evaluate data.
• Experience working in cross-disciplinary teams of product, engineering, and data experts to deliver products and services that improve user experience and organizational goals on time.
• Experience facilitating group synthesis sessions with cross-disciplinary teams, including engineering, data, and product teams.
• Experience demonstrating diverse representation and accessibility in research practice and past projects.

Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.