Senior IT Support Specialist

Location: New York

Why Join Our Team?

At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders.

If you want to be part of a growing organization committed to healing, hope, and advanced care, join us and help make a meaningful impact!

Job Description:

Senior IT Support Specialist

Location:

Queens, NY | Full-Time

Hours:

Monday – Friday 5/8.5sAt New York Cancer & Blood Specialists, we foster an environment where passionate professionals can thrive while making a meaningful impact in patient care. We are currently seeking a highly motivated Senior IT Support Specialist to join our growing IT team and provide exceptional support across our network of healthcare offices.

Why Join Us?

Competitive compensation based on experience

Health Insurance available on Day 1

Dental, Vision, Life Insurance, and Disability coverage
401(k) Plan Generous PTO and paid holidays

Opportunity to work in a fast-paced healthcare environment supporting critical operations

Growth and advancement opportunities within a rapidly expanding organization

In This Role, You Will:

Serve as the first point of contact for technical support requests via phone and self-service ticketing systems

Provide Level 1 and Level 2 technical support for end users

Troubleshoot desktop, application, hardware, and network-related issues

Support Active Directory, password resets, email configuration, and remote access

Resolve desktop performance and internet connectivity issues

Install and troubleshoot printers, scanners, and software across multiple locations

Assist with basic network administration tasks including running and terminating lines

Deliver white-glove support to executive leadership and VIP users

Collaborate with vendors and escalate unresolved issues when necessary

Document incidents, updates, and resolutions within Service Now Provide  guidance and troubleshooting support to junior team members

On Call Rotation:
Weekends and after hours as needed.

Weekend Project Work:
As required.

We Require:3+ years of IT support experience in a Service Desk or similar environment

Strong troubleshooting skills for Level 1 and Level 2 technical issues

Advanced knowledge of Windows operating systems (Windows 10 Enterprise or newer)

Experience with Active Directory, email configuration, and remote support tools

Understanding of computer systems, mobile devices, and office technology

Experience troubleshooting network printers and scanners

Strong customer service and communication skills

Ability to multitask and prioritize in a fast-paced environment

Experience using IT Service Management platforms such as Service Now Valid  driver’s license and reliable transportation for travel between office locations

Ability to lift and move equipment up to 50 lbs.

Preferred Qualifications:

CompTIA A+ Certification Network+ or other IT certifications

Bachelor’s degree or equivalent experience

Experience supporting healthcare environments is a plus Familiarity with G-Suite products preferred

Salary:
Starting at $38 per hour Benefits:
Health Insurance on day 1, Dental, Vision, Life Insurance, Short- and Long-term disability, 401k Plan, generous PTO, 8 paid holidays (2 floating), and more.

Join us at NYCBS, where we are making strides in healthcare through innovative and compassionate care.

Visit our website at:
Nycancer.com Follow us on Facebook: NYCBS on Facebook
* New York Cancer and Blood Specialists is an Equal Opportunity Employer.
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