Service Desk Lead - Hybrid IT Support & SLA Champion
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-06
Listing for:
Dfuse Technologies
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
A tech solutions firm is seeking a Service Desk Lead to oversee IT support operations at their Washington, DC, and NYC locations. The role entails managing a Service Desk that serves as the single point of contact for IT incidents and service requests, ensuring timely restoration of services, and adhering to Zero Trust principles. The ideal candidate should possess experience in end-user support and proficiency in Service Now.
This position offers operational responsibilities that include incident escalation and reporting.
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