IT TECHNICIAN

IT Technician

POSITION: IT Technician

LOCATION:

New York, NY (On-site)

HOURS:

Full-Time, non-union

As an IT Technician, you will serve as a key member of our technology support team, providing hands‑on technical assistance across our New York office and venue locations. You will handle a mix of on‑site, field, and remote support — resolving hardware and software issues, maintaining network infrastructure, and ensuring our teams have the tools they need to operate smoothly day-to-day.

This is a practical people‑facing role suited to someone who thrives in a fast‑paced environment, communicates clearly with non‑technical staff, and takes ownership of issues from first contact through to resolution.

• Provide on‑site and remote technical support to staff across NY office and venue locations.
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
• Set up, configure, and maintain Windows and macOS devices, peripherals, and accessories.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and One Drive.
• Assist with basic network tasks including switch configuration, Wi‑Fi troubleshooting, and cabling.
• Log, track, and resolve support tickets using an IT ticketing system (e.g., Jira or Service Now).
• Maintain accurate inventory of hardware, software licenses, and IT assets.
• Coordinate with vendors and escalates complex issues to senior IT staff when appropriate.

• 2–5 years of experience in an IT support, helpdesk, or field technician role.
• Solid working knowledge of Windows OS and Microsoft 365 (Outlook, Teams, SharePoint).
• Hands‑on experience supporting macOS and Apple devices.
• Familiarity with IT ticketing platforms such as Jira or Service Now.
• Understanding of basic networking concepts: TCP/IP, DNS, DHCP, Wi‑Fi troubleshooting.
• Experience with Microsoft Intune for device management and policy enforcement.
• Working knowledge of Active Directory and Azure Active Directory (Entra ) — user provisioning, group management, and access control.
• Familiarity with Microsoft Azure fundamentals and cloud‑based identity management.
• Familiarity with Cisco Meraki hardware including switches, access points, and the Meraki dashboard.
• Strong troubleshooting and problem‑solving skills with a methodical approach.
• Clear communicator — comfortable explaining technical issues to non‑technical colleagues.
• Ability to manage multiple priorities and work independently in a field environment.
• A+ or similar IT certification is a plus, but not required.

• Medical, Dental, and Vision Insurance
• 401(k) Match
• Paid Vacation & Holidays