Desktop Support Analyst

Location: New York

## Desktop Support Analyst Solicitarremote type:
On Site locations:
New Yorktime type:
Full time posted on:
Publicado ayertime left to apply:
Fecha final: 30 de junio de 2026 (Quedan 25 días para realizar la solicitud) job requisition :
JR#
** Excited to grow your career?
** BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers.#
** About the job:
**** Summary of Responsibilities**:

Systems/Apps administration including installation/upgrade of software’s, account management, access control, building workstations/laptops, fixing computers/systems issues, building and supporting VDI machines, and maintenance support.
** List Major/Essential

Job Duties:

*** Responsible for supporting day to day operations on the service desk (calls, emails, tickets), desktop and engineering support including banking, financial trading, and IT Systems.
* Supervise Information Systems, Security and Auxiliary services.
* Fixing computers vulnerabilities, and patching.
* Analyze incidents reported by users and fixing them.
* Handling Start of the day and End of the day processes.
* Handling end-user’s problems related to phone/turret system and network.
* Coordinates with Madrid (H.O.) to resolve systems issues.
* Troubleshooting and solving systems/desktops performance issues.
7
* Creating Windows and VDI Images and Maintaining Them.
* Building workstations/laptops/mobile devices.
* Handling IT Asset Inventory Management.
** Level of Complexity and Risk Involved:
** This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users and BBVA head office staff. The position’s responsibilities require independent analyses, communication and problem solving.

Work is performed with little supervision and requires initiative and judgment.
** Skills, knowledge, and abilities/Competencies**:
* Must hands- on experience of windows operating system (windows 10, 11 enterprise or above), installation, building machines using windows imaging, and troubleshooting.
* Experience in IT Service Request Management System like Service Manager, BMC Helix, Service Now etc.
* Experience with Mobile Device Management (e.g. Mobile Iron, Intune).
* Experience with Cisco Phone Systems/IPC Turret Phone Systems.
* Must be knowledgeable in new technologies, personal computer operation, desktop operating systems and productivity applications.
* Must have depth experience with Microsoft Office on premises and cloud (including Addins/Macros troubleshooting).
* Have experience with conferencing audio video devices.
* Must have excellent interpersonal communication skills and attention to details.
* VDI (Virtual Desktop) handling experience.
* Demonstrates understanding and experience with banking organization computing environment/ Financial/Trading applications (e.g. Bloomberg/API, ION Trading, Tradeweb, Maxxtrader, Refinitiv Trading, FXALL, CME/Broker Tec, Market Axess , ICAP, Moody’s Analytics, Flextrade etc.) including hardware and software systems, etc.
* Experience with Qualys, Ivanti, Zscaler, Sentinel One, and vulnerability management.
* Workday Administration experience is huge plus.
* Collaborative and team player.
* Good organizational and problem-solving skills.
* Good understanding of networking.
* Ability to make decisions, plan effectively and work under pressure.
* Passionate to learn new technologies, adopt as per evolving business needs and getting things done.
* Some experience to create reports using Excel, LDAP, and SQL queries is a plus.
* Additional Education while not necessary, but would be considered a plus:
Microsoft…