Delivery Lead​/Program Manager

ustwo is seeking an experienced Delivery Lead / Program Manager to join our New York studio on a permanent basis. Globally we're a small and supportive community of Delivery professionals across London, New York, and the Nordics, and we're looking for a versatile and passionate Lead to grow that community with us. We're known for delivering exceptional digital products in close collaboration with our clients, supporting the full product lifecycle from early-stage discovery through to live product optimisation.

This role is at the top of our Lead tier, designed for someone with the technical instincts and strategic awareness to operate with a high degree of autonomy. You'll be embedded in complex digital product engagements spanning discovery, design, and engineering, and you'll bring a product mindset and the instinct to ground decisions in evidence rather than assumption. So, if you're comfortable leading cross-functional teams through complexity, know how to keep people aligned around outcomes, bring a pragmatic approach to delivery, and care deeply about helping teams do their best work together, then this is the role for you.

Execution and delivery ownership:
You get things done. You stay close to timelines, progress, and blockers, facilitate planning across different horizons, and keep the team focused on and aligned around clear outcomes. You communicate honestly with teams and clients, hold people to what has been promised, and stay calm when things get difficult.

You know how to create the conditions for teams to do great work together. You have deep experience with Agile and Lean ways of working, but you are pragmatic rather than dogmatic in how you apply them. You help teams plan, learn and adapt, and maintain momentum. And you know when to facilitate, when to coach, and when to bring more structure and stronger decision‑making.

You care about whether the work creates real value, not just whether it gets delivered. You help teams and clients stay focused on the outcomes they are trying to achieve, use evidence to guide decisions, and bring a clear value lens to prioritisation, scope and trade‑off conversations throughout the project.

You are confident designing and facilitating kick offs, health checks, workshops, and ceremonies. You know how to get a room to arrive at a decision and rally a team around a plan.

You build real trust with senior client stakeholders. You align expectations early, empathise with the pressures they are under, and handle difficult conversations with honesty and diplomacy. You model what a good client partnership looks like for the people around you.

You understand the financial dynamics of running client projects. You track margin, spot risk early, and surface trade‑offs clearly so the right people can make informed decisions. You make sure nothing catches anyone by surprise.

Team logistics, resource planning, budget and progress tracking, risk management, RAID logs. You do these well and without fuss, and you are comfortable with the tooling and reporting standards expected at programme level.

You know what high‑performing teams look like and you have the tools to get a team there. You bring a coaching mindset to your leadership, you champion honest feedback, and you are comfortable addressing conflict when it arises.

You can sit comfortably in technical conversations without needing to be the most technical person in the room. You understand enough about architecture, dependencies and technical trade‑offs to ask useful questions, spot delivery risk early, and help the team make good decisions.

You understand how great digital products get made across design, engineering, product and research. You know what each discipline needs to do its best work, where collaboration can break down, and how to keep the whole team moving together towards the same outcome.

You use AI tools…