Delivery Manager

The Delivery Manager is responsible for the end-to-end management, governance, and successful execution of customer implementations and delivery work streams. This role ensures delivery activities are strategically planned, milestones are achieved, risks are proactively managed, and commitments are met with quality and transparency. The Delivery Manager serves as the primary project and operational point of contact for assigned work streams and acts as the coordination bridge between customers, Delivery leadership, Product, Engineering, and Support teams.

This role is accountable for overall project health, maintaining delivery momentum, resolving blockers, and ensuring adherence to established delivery standards, timelines, and governance processes.

This is a dedicated individual contributor role that combines project ownership, delivery leadership, and hands-on execution across customer implementations. The Delivery Manager is responsible for personally managing day-to-day delivery activities, including planning, reporting, documentation, stakeholder communication, risk management, issue resolution, and coordination, without dedicated project coordination or administrative support. This position has no direct reports and does not include people-management responsibilities.

We are in a period of significant growth, transformation, and operational maturation as we continue to evolve our delivery organization, strengthen implementation governance, standardize delivery practices, and expand our healthcare technology platform. This role offers the opportunity to make a meaningful impact by helping shape how customer implementations are delivered while driving successful outcomes across active client projects.

Success in this role requires the ability to manage multiple concurrent customer implementations, products, priorities, stakeholders, and competing delivery commitments while maintaining visibility into project health, risks, dependencies, and customer expectations. The ideal candidate is comfortable operating in an evolving environment, bringing structure, accountability, and execution discipline while continuously identifying opportunities to improve delivery effectiveness and customer outcomes.

You will work closely with customers and cross-functional teams, including Product, Engineering, QA, Support, and Delivery leadership, to deliver complex healthcare and insurance technology solutions. This hybrid role provides significant visibility across the organization and the opportunity to influence delivery excellence, implementation consistency, and customer success as the business continues to grow and scale. Successful candidates will be comfortable partnering with Product and technical leadership to translate strategic priorities, technical dependencies, and product roadmap objectives into executable delivery plans and implementation outcomes.

Flexibility to travel as business needs dictate is required. Travel may include domestic overnight trips to Company offices, client sites, or other designated locations to support meetings, technical planning, training sessions, operational alignment, or Company events. This travel requirement is considered an essential function of the position.

The frequency and duration of travel will vary based on business requirements, project scope, and departmental priorities. This is an exempt position; travel expectations are part of the essential functions of the role and are not subject to separate overtime or premium pay.

This position is designated as hybrid and requires regular in-office work in one of the following offices:
Boca Raton, FL or Denver, CO or Midtown New York City. This is not a remote role.

On-site attendance and the ability to meet minimum in-office requirements, as well as additional in-office time based on business needs, are essential functions of the role. In-office requirements are determined by the Company and may vary based on team, project, or operational needs.

Relocation assistance is not provided for this position.

• Boca Raton, FL: 116,000 – 145,000
• Denver, CO: 124,000 – 155,000
• Midtown…