Platform Consultant

Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI‑driven recommendations and execution at scale, Yext turns a brand's digital presence into a competitive advantage.

Yext is looking for a detail‑oriented, proactive, and technically adept Platform Consultant to join our dynamic Services team. In this role, you will serve as a Yext product expert, working closely with clients to configure the platform, manage data, and deliver exceptional solutions. As a customer‑facing team member, you will play a key role in executing implementation tasks, managing project deliverables, and ensuring effective communication with both clients and internal stakeholders throughout the project lifecycle.

• Lead large projects and client accounts as one of our client‑facing roles on the Expert Services team (technical project management).
• Advise customers on the application of our technology to achieve brand visibility results (consulting and solution architecture skills).
• Work within our product and cross‑functionally with Engineers, Designers, and other Services team members to implement recommended solutions, whether that be for formal implementations or ad‑hoc on‑going servicing requests/enhancements on the account (tactical client delivery).
• Technical Project Management (Manage a Book of Business):
• Facilitate and manage the completion of implementations and/or ad hoc enhancement and maintenance requests/projects for assigned client accounts.
• Manage & prioritize multiple inbound client configuration or data management requests and drive to completio.
• Interpret client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary, using appropriate tools and methods to tailor communication to stakeholders as needed.
• Provide status updates on your work and communicate potential risks and opportunities to clients and the account team.
• Tactical Client Delivery, Consulting, and solution architecture.
• Understand complex technical issues in order to build scalable solutions for our clients.
• Create business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform.
• Configure the Yext environment (Knowledge Graph, Pages, Listings, Search, etc.) to meet customer requirements and business goals. This includes building Connectors (data integrations) and analyzing/importing customer data, and providing quality assurance over the information and content loaded into the Yext Platform.
• Serve as a technical subject matter expert on Yext solutions to customers as well as internal teams. This includes providing Brand Visibility guidance (SEO, AIO, GEO), data modeling/integration best practices, and solution optimization guidance throughout engagements to drive customer return on investment.
• Cross‑functional communication & team work
  • Work directly with the customer via meetings and email communications to identify goals and requirements for assigned projects and drive assignments forward to completion.
  • Partner closely with the broader account team to ensure we are exceeding client expectations, working cross‑functionally with account managers, sellers, engineers, and designers to achieve success.
  • Collaborate with Developers, Designers, Delivery Managers, and other Platform Consultants when applicable to build out customer solutions.
  • Contribute to internal resources and process improvements, such as identifying potential areas to improve all aspects of the platform and products.
  • Test new features and workflows in product releases for client configuration, apply new features for client book of business and provide feedback to product management.

• BA/BS degree in any subject area, or similar college level education.
• 3-6 years of…