Director, IT Business Process Improvement; E

Director, IT Business Process Improvement

Job : 12579

Business Unit: MTA Headquarters

Location: New York, NY, United States

Regular/Temporary: Regular

Date Posted: Sep 15, 2025

JOB TITLE: Director, IT Business Process Improvement

SALARY RANGE: $156,476 - $184,692

HAY POINTS: 994

DEPT/DIV: Information Technology

SUPERVISOR: Senior Director, IT Business Operational Excellence

LOCATION: Various / 2 Broadway, NY, NY 10004

HOURS OF WORK: 9:00 am - 5:30 pm (7.5 hours/day) or as required)

This position is eligible for telework, which is currently two days per week. New hires are eligible to apply 30 days after their effective date of hire.

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

The MTA transportation network has very large systems and infrastructure for financial, business, automated train, transportation, power, and physical security. The MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 7/24/365 basis in support of the MTA organization and its ridership.

MTA IT’s Resource Planning & Marketplace group leads a focused effort on delivering value through continuous improvements to MTA clients across the MTA agencies and functional departments through optimizing every aspect possible of the MTA’s operations to eliminate waste, reduce costs, and increase productivity. This requires collaboration with executive management in reviewing and identifying where each functional area can use its existing resources effectively to achieve its desired outcomes of operational efficiency.

The goal is to ensure operational optimization through establishing clear goals in delivering business value to customers, skill needs are identified and sourced and maintaining compliance with MTA IT standards, while fostering a culture of high performance and strategic improvement within the IT Department and across MTA agencies.

The Director of IT Business Process Improvement is responsible for working with the Technology and Strategy Management initiatives to enhance operational efficiency, effectiveness, and performance within the IT department. This role streamlines processes and improves efficiency, and eliminates waste to achieve and sustain a superior level of performance within the organization using tools such as Lean, Six Sigma, and continuous improvement methodologies.

• Work closely and collaboratively with the department's leadership team to develop, track/monitor, and implement transformational initiatives
• Identify areas for IT process improvement and develop strategies to address them while also resolving operational bottlenecks as they arise.
• Spearhead efforts to improve the operational efficiency of the department, including formalizing and streamlining procedures and business processes. Conduct process reviews, SOP reviews, risk profiles, and SLAs to help identify risk and opportunities across core business processes
• Assist in the due diligence and operational reviews in the departments and formulate recommendations on process improvement initiatives. Prepare and present business cases, findings, benefits, and recommendations in various formats and at various levels regarding business units in need of transformation or BPM
• Compile and track departmental priorities, assist department staff in developing work plans, monitor and report on key initiatives, and elevate issues to leadership as appropriate.

• Lead initiatives to analyze and identify…