Desktop Support Specialist
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-12
Listing for:
Stefanini Group
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Responsibilities
- Provide swift and professional deskside IT support
- Perform on‑site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role
- Experience configuring, installing, troubleshooting and repairing printers, PCs, and laptops
- Hands‑on experience with Windows 7, Windows 10, Windows 11 and macOS support
- Experience with Windows Migration
- Hardware/Software Troubleshooting
- Experience with VPN, Soft Phones, Remote Desktop, VDI
- Asset Tracking/Inventory Management
- Phone and tablet support (Windows, iPhone, iOS, Android)
- Experience with a Ticketing System (Service Now)
- Strong communications skills
- Excellent proven track record supporting clients in a financial environment
- Excellent proven customer service–based approach
- Good written and verbal communication skills
- Strong organizational and analytical skills
- Ability to multi‑task and work under pressure
- Ability to work autonomously and within a team
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