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Head of Support Operations & Systems; Hybrid NYC
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-12
Listing for:
Kaizenlabs
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Location: New York
Kaizenlabs is seeking an experienced operations manager for their customer support team in New York City. You'll build the support function from the ground up, moving from reactive firefighting to strategic design.
The ideal candidate has deep experience in customer support operations, excellent metrics management skills, and is familiar with AI-powered support tools. The role requires designing scalable workflows, managing escalation paths, and improving support metrics.
Kaizenlabs offers competitive benefits, including comprehensive health insurance, generous parental leave, and unlimited PTO.
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