Desktop Support Specialist
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-12
Listing for:
Stefanini North America and APAC
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Job Description
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Uphold procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in the form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Manager
- Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role.
- Experience configuring, installing, troubleshooting and repairing printers, PCs and laptops.
- Hands‑on experience with Win 7, Win 10, Win 11 and Mac OS support.
- Windows 11 Migration experience.
- Hardware / Software Troubleshooting.
- Experience with VPN, Soft Phones, Remote Desktop, VDI.
- Asset Tracking / Inventory Management.
- Phone and Tablet support (Windows, iPhone, iOS, Android).
- Experience with Ticketing System (Service Now).
- Strong Communications Skills.
- Excellent proven track record supporting clients in a financial environment.
- Excellent proven customer service based approach.
- Good written and verbal communication skills.
- Good time management skills.
- Strong organizational and analytical skills.
- Ability to multi‑task and work under pressure.
- Ability to work autonomously and within a team.
- Dress Code:
Business casual.
Salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.
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