ServiceNow ITSM Process Consultant
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-12
Listing for:
Oikotechno Japan Co., Ltd
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, IT Business Analyst, Systems Analyst
Job Description & How to Apply Below
About The Opportunity
A dynamic leader in digital transformation and enterprise service management, we empower global organizations to streamline IT operations, automate workflows, and enhance service delivery through cutting-edge Service Now platforms. Our consultants architect, implement, and optimize ITSM processes that align with ITIL best practices—driving operational efficiency, governance, and user satisfaction across Fortune 500 and mid-market clients.
Role & Responsibilities- Design, configure, and optimize Service Now ITSM modules (Incident, Problem, Change, CMDB, Service Catalog) to meet client-specific SLAs and compliance standards.
- Lead discovery workshops to map business processes to ITIL-aligned workflows and translate requirements into scalable Service Now solutions.
- Configure and customize Service Now applications, including UI policies, client scripts, workflow rules, and business rules to automate operational efficiency.
- Collaborate with stakeholders across IT, Security, and Business units to ensure seamless integration of ITSM processes with existing enterprise systems.
- Conduct User Acceptance Testing (UAT), provide training documentation, and deliver post-go-live support to ensure adoption and continuous improvement.
- Develop and maintain technical design documents, process maps, and governance frameworks to ensure long‑term scalability and audit readiness.
- Service Now Admin
- Service Now ITSM
- ITIL v4 Certification
- Workflow Automation
- CMDB Configuration
- Service Catalog Design
- Business Rules
- Client Scripts
- Service Now Certified System Administrator
- Experience with Service Now CIS (Common Service Data Model)
- Knowledge of integrations via REST/SOAP APIs or Integration Hub
- Hybrid work model with flexibility to work remotely or from regional offices across the U.S.
- Competitive compensation, health benefits, and professional development stipends.
- Fast‑paced, innovation‑driven environment with direct exposure to Fortune 500 clients and global digital transformation initiatives.
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