Associate Audiovisual Technician

Job Overview

Provides on-site user support for video conference rooms, systems, and solutions. This position requires an understanding of videoconferencing methods and technologies, along with a strong emphasis on customer service.

• Assist with the set-up, operation, and maintenance of audio and video equipment for various meetings, events, or presentations, ensuring technical quality and seamless execution.
  • Operate video conferences from Control Room using PTZ controls along with audio and video switching technologies.
  • Interface with users at all levels of the organization to ensure a pleasant experience while using videoconferencing systems.
  • Provide “white glove” in-person support for high-level meetings or events.
  • Provide prompt response to user issues and inquiries.
  • Provide end‑user training for video conference etiquette and interfaces.
• Support diagnoses and resolution of technical issues related to audio and video equipment, including but not limited to microphones, cameras, switchers, and lighting.
  • Support the conduction of tests and checks to ensure audio and video quality meet industry standards and project specifications.
  • Support the performance of daily testing of videoconferencing systems and document results.
  • Promptly and proactively identify and document any technical issues that arise using tools such as Jira, then track all issues through to resolution.
  • Coordinate the troubleshooting, repair, and/or replacement of malfunctioning or faulty audiovisual equipment, working with support partners when necessary.
  • Support audiovisual integrators and other vendors as required to ensure completion of work scope and satisfactory work product.
  • Assist with performing software and firmware updates after hours when required.
• Demonstration of FINRA’s values.
• Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

• Assist with technology/network infrastructure tasks such as installing network switch gear and patch cables as needed.
• Assist Voice Services team by performing tasks such as deploying telephones as needed.

• High school degree or General Education Diploma (GED), plus two years of audiovisual technologies experience in a customer‑facing environment, or equivalent combination of education and experience. Bachelor’s degree preferred.
• Experience with industry standard audiovisual/videoconferencing technologies, such as Zoom Management Dashboard and Neat Pulse.
• Basic understanding of individual audiovisual systems and technologies, and how they interoperate to comprise a functioning video conference system.
• Ability to understand blueprints, schematics, and signal flow diagrams.
• Excellent customer service skills.
• Ability to adapt and learn new technologies.

• Hybrid work environment, with defined in‑person presence requirements.
• Professional demeanor and appearance.
• Ability to travel to FINRA’s offices occasionally.
• Occasional overtime hours.
• Must be able to use basic hand tools (screwdrivers, etc.).
• Must be able to lift up to 50 lbs. unassisted.
• Must be able to crawl under conference tables in order to install/troubleshoot connections.

Employees may be eligible for a discretionary bonus in addition to base pay. Non‑exempt employees are also eligible for overtime pay in accordance with federal, state, or local law. FINRA provides comprehensive health, dental and vision insurance. Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, accidental death and dismemberment, short‑ and long‑term disability, long‑term care, business travel accident, disability and legal.

FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA‑funded retirement contribution, tuition reimbursement, commuter benefits, and other benefits that support employee wellness, such as adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.

FINRA is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to any legally protected category, including race, color, age, national origin, ethnicity, religion, disability, genetic information, military or veteran status, sex, or any other status or classification protected by state or local law.