Technical Support Analyst
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-13
Listing for:
TEKsystems c/o Allegis Group
Full Time
position Listed on 2026-06-13
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Description
Act as the primary on-site IT support resource for the NYC office (approximately 60 users) Provide hands-on support in a fast-paced professional services environment while aligning with corporate IT standards Troubleshoot and resolve end-user hardware, software, and device issues Set up and configure Windows 11 laptops, peripherals, and workstations Provision and support Apple iPhones used by staff, including MFA setup and mobile device configuration Perform new hire onboarding and offboarding, including account setup, permissions, and device ownership Support Microsoft Entra , Microsoft 365, and Intune MDM environments Maintain role-based access control (RBAC), distribution groups, and user/device ownership mappings for U.S. staff Participate in periodic global access and account reviews to ensure security and compliance Provide hands-on support for AV and video conferencing systems, including Microsoft Teams Rooms and conference room setups Work tickets routed from a centralized global ticket queue during U.S. business hours Maintain clear documentation and follow established IT processes and workflows Partner closely with a Sweden-based MSP for second- and third-level escalations Assist with office IT projects, hardware refreshes, and technology rollouts Be flexible to support occasional after-hours or urgent issues for U.S. users and management as needed Be open to occasional travel for off-site meetings or office support at other Applied Value locations, including Boston, Miami, Chicago, and Sweden (all travel expenses covered by Applied Value) Accurately track time and comply with timecard approval processes
Skills
Technical support, Customer service, Desktop, Support, InTune, Windows, Service desk, Hardware, Microsoft Outlook, Microsoft Entra , audio visual support, MDM, cable management, Networking, Ticketing System, Troubleshooting, Active directory, Office 365
Top Skills Details
Technical support,Customer service,Desktop,Support,InTune,Windows,Service desk,Hardware,Microsoft Outlook,Microsoft Entra ,audio visual support,MDM
Additional Skills & Qualifications
Strong hands-on IT generalist with excellent troubleshooting skills Proactive, organized, and structured, with the ability to work independently Comfortable serving as the on-site "face of IT" and supporting senior executives Able to balance fast-paced user needs with documented processes and standards Interest in a long-term role with opportunity for growth Personable, professional, and customer-focused Provide hands-on desktop and workstation support for end users Support AV and video conferencing technology, including Microsoft Teams Rooms and Logitech hardware Provision, redeploy, and support Apple iPhones, including MFA (Microsoft Authenticator), email, calendar, and device configuration Work within a structured ticketing system and clearly document work performed Deliver strong, customer-facing communication in a consulting environment Perform onboarding and offboarding of users, including device setup and access provisioning
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of New York, NY.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including…
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